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Unified Global Solutions
- Dallas, TX
About this business
Location details
17218 Preston Rd, Dallas, TX, 75252, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WORST COMPANY EVER! I had a salesperson contact me saying he could get me tv, internet, and a business phone system with 5 business lines. All for LESS than what I was paying ******** Man was that a BIG LIE! After I switched I found out they lied about TV. And I asked if there was a contact. He said NO! Another BIG LIE! Bottom line. I found out they financed equipment through ****** for 5 years. So I couldn't get out of the contract until ****** was paid off. Before the switch I was paying ******* around $200 month for tv an... read more
Business response:
Good afternoon *****************,While we are sorry to see you go, our documentation internally shows the following: 1) An order form signed by you which clearly states that you will be keeping your existing TV service. 2) An email of the billing breakdown, including the charges from Unified Global Solutions AND the charges from Balboa Equipment Financing, with a copy of the contract for your review. 3) A signed copy of that contract, accessed only by entering a randomly generated code sent to your personal cell phone number... read more
Didn't make it past the first five minutes. With enough years you can smell a con at a safe distance. High pressure to set an appointment, dishonest tactics, won't start a conversation without seeing a copy of the bill followed by a "I have to call my manager". Not playing that game.
Business response:
Good morning ****, We're sorry that's the impression you have. ***************** services are often not straight forward - seeing the bill during the discussion is incredibly helpful in ensuring that our proposed solution doesn't accidentally miss services you currently have that are important to match or maintain. Should you have additional feedback or wish to speak further, please give us a call at ************.Thanks
They are not honest. Lies, deception Money under false pretenses They represent themselves as a subcontractor for my current provider sent to help me streamline my phone service and bill.Had me sign a contract stating it would lock me in on a never changing phone bill.But the contract was a loan giving all the money to United Global Solutions I had no working phones. Service was intermittent at best. No real help.Im now trying to figure out how this was legal and I still dont have a loan contract with prices and totals.The p... read more
Business response:
Good morning ******, We're sorry this is your experience. The equipment lease is presented up front during the sales process, and was acknowledged on your order form via initials before it was actually generated, sent over, and then executed. Based on the ticket history, additional changes to the system were requested after initial installation and setup. While those changes were accomplished, you requested to port out due to your ownerships request. After being advised that the contract was non-cancellable, and the changes ... read more
Agent called from UGS claiming to be reaching out to us on behalf of (our ***) in 'an attempt to lower us back to new customer pricing.'Many questions were ask concerning our current services with (our ***) and when I asked why agent could not just look at our account to get this information, agent claimed, 'I'm just in scheduling and don't have access to that information.'After being asked numerous questions and provided random information, I asked agent why our customer profile didn't have this information and expressed by... read more
Business response:
Good afternoon ****, Please reach out to our customer service team at ************ so we can add you to our DNC list if needed. We always aim to be straightforward about who we are and what it is we provide. We apologize if we fell short in this interaction. Thanks,****
Everything about this company is horrible. They promised better internet, but it was much, much slower. They lied about contract terms; they misrepresented the equipment and neglected to tell us about equipment lease charge. We didn't want to sign 5 year commitment because the business was not doing well; they said if we went out of business we could get out of the contract. Come to find out we can, for $15,000.
Business response:
Good morning *****, The paperwork submitted by your sales rep is very thorough - It says "60 months" or "60 month term" no less than five times, with your or ****'s signature or initials three times. This was before the actual contract was ever sent, which is also signed. Your billing breakdown also clearly shows what the charges are for, so I'm unclear on how you believe anything was mis-represented. Please feel free to reach out to our support team at ************ if we can provide further assistance with your issues.Thank... read more
Very pushy, rude and racial comments. *************************************** rep. UNPROFESSIONAL. Our business requested more time to digest the contract and details and she emailed: " Tell him we don't deal with good ole boys and people that are SLOW to make decisions. I read up on him and he's not someone I want to be associated with, so no worries. Sure he takes pride in rejecting blacks and locking them up. Tell him to keep getting screwed and to keep overpaying. Disgrace that people like him make important decisions."H... read more
Business response:
Hello ***,We apologize you had such an experience, and agree that the e-mail you received is by no means acceptable. ************** is no longer employed with us, but please contact us at ************ to discuss further should you need.Thanks,
If I could get this company to stop cold calling my business I would be happy. I have continuously asked them politely to cease and desist and they refuse. Every single one of my phones, landlines and cell phones are on the governments do not call registry and these idiots won't stop. Do not give them the time of day.
Business response:
Hello *****, If you would please, email your number(s) to ***************************** with your Do Not Call request, and I'll ensure they're removed from our lists. I apologize for the inconvenience, but appreciate you reaching out to give us the opportunity to correct this.
Unified Global came to give quotes to the previous office manager. They claimed they worked with Charter/Spectrum and that they could offer us lower rates for phone and internet. Previous office manager fell for it- signed the contracts- got talked into doing an installment plan for the yealink phones through balboa even though we could have bought the phones outright and paid far less.Unified Global has opened an account with Spectrum under our name but bills us through unified global. The prices were lower at first but of ... read more
Business response:
Hello *******, Thank you for your feedback. Based on our internal documentation, we've had no contact with you between August 2022 and yesterday. The notes on the conversations yesterday indicate you had been calling the wrong number for our company which likely explains the lack of ability to get ahold of our team. You can always contact us at ************ (toll-free) or ************ for any billing or support needs. Unfortunately, as your review notes, we simply pass through Spectrum's pricing with no markup. While our ser... read more
Misrepresentaton of their company. I received a call at my business from a person saying they were with Spectrum Business. They had called several times before and I finally accepted the meeting since they said they could upgrade our service. ****, the sales person told me at the meeting that they are a part of Spectrum and that Spectrum is a large company and brought in UGS to handle their small business accounts. Fast forward to a few weeks later, phones are installed and working fine, however, I called spectrum to speak w... read more
Business response:
*****, I am glad the service is working well for you. If there are any issues with the service, we will be there to support you. We are an Authorized Channel Partner with Spectrum Business (as it says on our business card). We provide tier 1 support and bill for any of ******************* services that we sell alongside with our Voice. Our primary focus is selling our ************* I am sorry for the confusion between being an Authorized Channel Partner and actually being a part of another company. If you wish to discuss it ... read more
Frequently asked questions about Unified Global Solutions
How is Unified Global Solutions rated?
Unified Global Solutions has a 4.7 star rating with 1,165 reviews.
When is Unified Global Solutions open?
Unified Global Solutions is closed now. It will open tomorrow at 9:00 a.m.