Americo Life, Inc

Russain C 

on BBB

3 years ago

Its a shoddy company. Agents should not do business with them!!. When an agent signs up with an upline and seeks contract with Americo goes ahead and seeks licenses with the 4 states that requires appointment fees before you can sell with them. They do not notify you when they decide to do these appointments they just do. And if you happen to sell with them the fee comes out of your commission or they send a very rude email and demand the state fees money and threaten to charge interest, and terminate you and take you to cou... read more

BJ K 

on BBB

3 years ago

I can echo the sentiments of each complainant below. Attempts for such simple things as change of address (even with their required forms and multiple send dates result in inaction and remain incomplete). Phone CSR staff become rude and insolent when customer raises/registers concerns, disappointment or skepticism with lack of company follow through and inaction. Additionally, I find it unbelievable that once an annuity becomes annuitized; the ***** cannot receive proper account updates via telephone, technology or hums cont... read more

james G. 

on BBB

3 years ago

I'm a beneficiary of a life insurance policy issued by Americo. I have tried on several occasions to reach ********, the Americo representative in charge of claims for this policy. My voice mails and emails have gone unanswered. Americo seems only interested in pocketing premiums and avoiding claimants, the worst insurance company ever. 

Theresa R 

on BBB

3 years ago

********* was supposed to have a disability clause in the policy, but they didnt write it in and now they are denying me my ******, which I could really use to be able to keep my home. I lost my job because of that Covid bs. I refused the shot and *********** let me go. And I also never received ********* packet. My I insurance agent sent me his information on what would be in ********* and his information noted disability would be written in the policy, and when I got ahold of my agent regarding this, Americo just said it m... read more

Sonia G. 

on BBB

3 years ago

Yo compre un seguro de vida con una clusula que deca en caso de enfermedad Crtica Crnica o terminal pagaban el 80% para los tratamientos tengo padeciendo Cncer desde el 2021 y es tiempo que ellos no cumplen con lo prometido sigo con el claim a la compaa y slo se la pasan pidiendo reportes mdicos as que antes de comprar un seguro asegrate que la compaa sea confiable y checa los reviews porq yo no lo hice y ahora que me meto veo que tiene muy mala reputacin I bought life insurance with Americo with A Rider that said in case of... read more

Thea R 

on BBB

3 years ago

After my husband passed away, ****, from Americo never called or communicated in any shape or form. My husband's claim was denied, and I still don't know why? I am supposed to get the premium returned to me, nothing as of today. It has been three months and no return phone call from ****. Never again, this company is forthcoming. 

Janelle W 

on BBB

3 years ago

THE WORST COMPANY TO WORK WITH!!! The sales agent *********************** never followed up to make changes to my policy. I had to call him back to follow up and no changes were EVER made! The company needs a new sales agent for sure. Called to cancel my policy and it took forever because the agent was new and clearly DID NOT KNOW WHAT SHE WAS DOING!Of course I was billed the next day after the agent specifically told me that auto pay has been cancelled. I WILL NEVER EVER DO BUSINESS WITH THIS COMPANY AND HOPE THIS COMPANY H... read more

Michael H 

on BBB

3 years ago

My son is mentally handicap and recieving money from the VA and ******************************* His grandmother purchased a policy for him and since has passed away. My son wants to cash out on his policy and correct documents have been mailed certified mail and received. They will not answer the phone nor have they responded to the certified mail. There are laws against scams but when a person is mentally handicap or informed the laws are enhanced. We are in direct contact with the Insurance Commission at this point as well... read more

Ninti D 

on BBB

3 years ago

All the below reviews are unfortunately true. My mother passed away in February. We reached out to inform them of this and here we are in November, still with a 'death claim pending'. They have asked for all types of information, including a copy of her obituary, which I found to be odd when you are already requesting the death certificate as well. Attempting to call is moot. You're on hold for ridiculous amounts of time. At one point, the phone rung, someone answered and immediately placed me back into the hold queue. The c... read more