Americo Life, Inc

Amanda B 

on BBB

2 years ago

If I could give a zero I would. Customer support was very rude to me. Needing copies of me and my husband's policy and unable to access them from my phone. They insisted on speaking to my husband after telling them multiple times he was on a ventilator and unable to speak. He actually said to me "he needs to go to the library and get on a computer" I requested a copy of my own policy to be emailed to me since I am currently in another state with my hospitalized husband. Said he would send it but never did. They mailed a copy... read more

Carlos D 

on BBB

2 years ago

As a professional that has used Americo sparingly in the last 18 years, I would strongly advise that anyone thinking of purchasing an annuity not to do so. Their customer service lacks professionalism and many representatives seem as if they have minimal (or no) training when processing applications. Going forward, I will no longer present this company as an option to my clients and urge those reading this to stay away from them. 

Daniel H 

on BBB

2 years ago

Some shady guy called after clicking a Facebook ad about mortgage insurance. We were curious about the costs of coverage. He got our social security numbers and dates of birth so they could run a “national health database check” and then said we qualified for coverage and high pressured us to give our bank account information including routing number and account numbers. I refused to do it over the phone and wanted written estimates sent to us via mail. America’s agent promptly said he had another call he had to take and sai... read more

Donald B 

on BBB

2 years ago

In October I was contacted by an agent that said they were from out mortgage company and was offering mortgage insurance on our new refinance. This person advises how it would cover the mortgage if either of us passed away for any reason other then riot, suicide or drug use. We gave beneficiary names and signed up, with the promise of being able to review the policy when it came by mail. It never did. NO email. Just billing my account $166.25 per month. I finally go to my bank and get the company name and log in online. It a... read more

Yvette J 

on BBB

2 years ago

A women called to say my old insurance company is going out of business. She had the account number my old life insurance company. She also had my back account. She would not answer how she had that information. I spoke to my insurance company, and they are not going out of business. I got a welcome package in the mail. I saw that $78.89 came out of my account. I never signed on with the, nor did I authorized them to take money out of my bank. I requested a refund and told them to close out the account. I cashed the check th... read more

Jason W 

on BBB

2 years ago

In 2020, an Americo agent presented us with this seemly great coverage that not only would pay for expenses in the event of my death or my wife's (we both obtained coverage) but had a clause that would pay us a large portion of what we paid in should we end our coverage. I obtained new employment with excellent benefits at the end of last year, so I ended my Americo coverage. Three years of loyalty were met with a letter declining the promised payout of the portion of the money I put in. Communication became extremely diffic... read more

Alex D 

on BBB

2 years ago

So far, this has been a huge ripoff. My 87 year old mother signed up for this on her own and has been paying 100.00 a month for it for two years now. I just found out about the policy as I am helping her with her finances and living situation. I was able to access her policy on line and there is some random email address associated with her account of which we have no association. I've been trying to get this changed to her real email address and I haven't been able to speak with anyone who will do it. I can see already that... read more

Kimberly J 

on BBB

2 years ago

Well shopping for health insurance during open enrollment in 2023 I was told that this was part of my Cigna health insurance and that I would be paying 140.00 a month for both my husband and I for our hearts health insurance. Never discussed life insurance or a thirty year term or a beneficiary. So imagine my surprise when I went to sign up for health insurance this year and they told me that they never took a payment and that the monthly draw that was coming out of my checking account was for a miracle that wasn’t tied to C... read more

Kendal H 

on BBB

2 years ago

Was looking for health insurance and an agent called from Americo, I should've looked it up. We signed up for it, but by the next day I realized who they were tried canceling it through phone and email but could never get through to someone. The agent told us specifically that it was health, dental and vision. But when we got the policy not a single word of dental or vision in said policy. The agent 100% lied to us. I am still trying to cancel it.