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Americo Life, Inc
- Auto Insurance
- Kansas City, MO
About this business
Location details
1055 Broadway Blvd, Kansas City, MO, 64105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really disappointed in their ability to connect with their policy holders. I have been a customer since 2021 and in that time I have received 1 document from them and that was after my initial sign up. I don't have a log in, if I have one I have no way to retrieve it on their website. I am directed to contact their customer service center but I am constantly on hold for upwards of 30-45 minutes each time I call. I have no visuals into my policy at all, again due to not being able to log in, contact customer service, or get a... read more
Business response:
Hello, we apologize for the negative experience you've had. Can you please contact us directly with your policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
This is a disreputable and dishonorable company. Without informing me or the annuity agent, they provided an annuity policy with a lower rate than what they offered at the time of the application and what was supposed to be honored. On false pretenses then, I sent in a large check and only later when I went on their website did I discover that they had issued a policy with a lower rate. That went into an extended long period of weeks until a check was returned to me after having foregone a great deal of interest on the funds... read more
Business response:
Hello, we apologize for the negative experience you've had. Can you please contact us directly with your policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
WORSE customer service EVER! Called in to file a claim for my mother NO sorry for your loss, NO compassion OR empathy!!! . Make you jump through hoops to get your loved ones life insurance policy. Four weeks to process a claim after I paid $30 dollars to overnight it her death certificate DO NOT count on ONE dollars to assist in burial cost
Business response:
Hello, we apologize for the negative experience you've had. Can you please contact us directly with the policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
Zero stars. We've been getting a monthly charge from Americo despite never setting up an account through them. My husband and I assume we got charged through Americo via our policy with American Income Life. We cancelled our policies with AIL 5 months ago and have continued to get charged monthly. We finally noticed it on the bank statement this month because we stopped getting text notifications of the withdrawals from AIL, so we didn't realize they were still happening. Again, because we cancelled our accounts and have con... read more
Business response:
Cara please contact us at 800-231-0801 so we can further assist you and research this issue. We apologize for any inconvenience this may have caused you and would like to help resolve the problem.
Don't even bother to get a life insurance plan through these people if you want your beneficiary to get paid they will stall they will play games they will do whatever they don't answer the phone they will just be ridiculous horrible company
Business response:
Hello, we apologize for the negative experience you've had. Can you please contact us directly with your policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
Wish I could put zero stars. After cancelling my policy with them and deleting my account, I was charged for a separate life insurance policy I NEVER authorized, received a quote for, or even wanted. They have been awful with issuing a refund and I will be taking them to court to settle, as they admitted they have no record, invoice, or itemized receipt with my transaction or policy details. They’re all scum.
Business response:
Hello, we apologize for the negative experience you've had. A review has been open regarding this matter and correspondence will be sent to you directly. If you wish to submit any other correspondence, please email to: regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
My husband got a call after looking at veterans life insurance. The man made it all sound good. I was telling my husband to not give out his info. He is 70 years old. After he hung up he got a call from veterans life insurance company. But he decided to not go ahead and to stay with the insurance he had. So he called the man from Americo right back and said he did not want to change companies, so he wanted to cancel. The man assured him that it was canceled. (Before it even started,.) So we got our bank statement a few days ... read more
Business response:
Hello, we apologize for the negative experience you've had. Can you please contact us directly with your policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
I am having a negative experience with the company, and I have been struggling to get in touch with them for quite some time and that they have not been providing me with adequate customer service. I concerns about the legitimacy of the company and are considering legal action to potentially recover your money. I have been almost 3 years and only payments are being withdrawn out of my account with no contact!! Based on my experience there have been communication issues between myself and my agent and their assistant. It's un... read more
Business response:
Hello, we apologize for the negative experience you've had. Can you please contact us directly with your policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
If I could give a zero I would. Customer support was very rude to me. Needing copies of me and my husband's policy and unable to access them from my phone. They insisted on speaking to my husband after telling them multiple times he was on a ventilator and unable to speak. He actually said to me "he needs to go to the library and get on a computer" I requested a copy of my own policy to be emailed to me since I am currently in another state with my hospitalized husband. Said he would send it but never did. They mailed a copy... read more
Business response:
Hello, I apologize for the negative experience you've had. Can you please contact us directly with your policy number and the best contact information to reach you at. If you prefer to contact us directly please submit a correspondence to regulatory.compliance@americo.com. Thank You for allowing us the opportunity to assist you.
Frequently asked questions about Americo Life, Inc
How is Americo Life, Inc rated?
Americo Life, Inc has a 3 star rating with 469 reviews.
When is Americo Life, Inc open?
Americo Life, Inc is open now. It will close at 5:00 p.m.