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Energy Service Partners
- Solar Installation
- Torrance, CA
About this business
Location details
970 W 190th St, Torrance, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor Communications and Preparations I really don't think you want me to leave a review. First off I'm not sure who is responsible for this project taking over 9 months. Secondly when it needed photos of the existing panels, there was a 30 day delay because the photographer only had one truck to carry such a long ladder as needed for my two-story house! After panels were finally installed it the city inspector two visits because your people didn't show up! All in all I thought I would have new panels in Spring and a lower en... read more
Business response:
Hi, we are very sorry for the overall delays. There were multiple stages at which your project was slowed down, not all of which were within our control, but we acknowledge that we should have done better at communicating these snags. Your system is now producing nicely and we expect it to do so for many years to come, so please let us know if we can help with anything in the future.
ESP = Everything Sucks, Period. IF YOU HAVE A CHOICE AS A CONSUMER, DO NOT USE THIS COMPANY! Where do I begin on my horrible journey with ESP... I was assigned this installer through the Solar Sales company I used to purchase my panels. In the beginning, it all seemed to be going according to plan. Communication was clear, expectations were set, and the job was well under way. I am now on MONTH 5 of my install journey and the job is still not complete (although ESP sent me communication saying we are, more on this later). Th... read more
Business response:
Matt, we're very sorry to hear about this and want to help. Based on the zip code you listed for the installation, we're not seeing any issues with any projects in that area, but we want to get to the bottom of this and ask that you reach out to support@joinesp.com with your specific details so we can escalate this.
They don't care about their customers I called at the beginning of the month of August, three weeks later and my system still no working, I called several times to reported my system, my system is not creating power, so I was told the warranty department was going to get back to me in seven day, now three weeks and still waiting for, so I don't know what to do at this point, please help.
Business response:
Hi Douglas, we are very sorry for the missed communication on your project. We have confirmed that the new inverter is already on the way to you. We'll get you taken care of as soon as possible once it arrives. Thank you for your patience, you'll be hearing from our support team shortly.
My panels are not functioning after on my on for one month My panels are not producing energy. I put my service ticket in as soon as I seen that it was producing energy.. well that is where the nightmare begins and honestly this was my biggest fear before signing this contract. I get ABSOLUTELY NO RESPONSE BACK ABOUT MY PANELS NOT WORKING!!!! I’m furious and of course the payment went through so now I’m paying for something that is not working what kind of sh””t is that. This has cost me a lot of problems with my husband who... read more
Business response:
We apologize for the frustration but we have been in constant communication with you since May of this year. Our records show that our management team has already been in touch with you to resolve your concerns.
Would of been great if they had fixed the issues promptly I was told I had solar power for 4 months but I didn’t because the panel wiring was not installed properly!! No way for me to know I can’t monitor my own system
Business response:
We're very sorry to hear you had any issues. Please reach out to support@joinesp.com if you haven't already to get our experts on task to fix it. All of our systems have monitoring included and we'll be happy to give you help accessing and understanding the tool.
This company tried to apply a loan on my behalf without my knowl This company tried to apply a loan on my behalf without my knowledge. I have no prior contact with this company nor having a need to install solar panels. Tried to talk with this company twice. The first time, they hung up on me. The second time, they promised to report to their managers. But they haven’t contacted me.
Business response:
We're sorry for any confusion but we never apply for loans on behalf of consumers. As an installer, we partner with external sales organizations who may guide you through a loan application as part of a solar project proposal, but ESP only gets involved once you've been approved for a loan and signed an installation contract. It's possible you had contact with an external sales rep employed by one such organization, but we only review contracts and finance docs once the customer has signed and the sales partner submits a com... read more
Stay far away from this company!! This has to be the worse solar company EVER!! I was lied to regarding my solar project. I was told that I would get two months free of solar and that is not the case. I have had my panels on for a few months now and am still paying for summer electricity bill and my payments for the panels. I had called a number of times and no one is calling me back. I was told that my solar was on over a month ago and I still don't see any difference in my bill. Additionally, I was also told by two differe... read more
Business response:
Hi Hannah, we're sorry you feel there was any misrepresentation. We only have records of one conversation with you about this previously, so it's unfortunate we couldn't have had more opportunity to try and resolve your concerns - we apologize if there were other attempts to contact us but we don't show a record of them. Your solar has been active for exactly two months as of today (it has already produced 2MWh which is an estimated savings of over $400) and there are not any issues detected with the performance. We don't di... read more
It was okay The communication during the entire process was the worst. I had to find out about things on my own and I had to be the one to call. I honestly had no idea when I had even started using my panels until I was told I was going to make my first payment so I had to find out what was even going on. Very unpleasant but overall service is okay.
SCAMMERS!!! RED OF LIARS!!!!!! This guy came to my house saying he worked for ESP BUT This people are liars don’t believe them. I happen to to tell you this from experience when we first met saying he needed to see my electricity bill to know what was our average electricity usage and to also check what were our monthly payments then he said that we are legible for a better deal with these solar panels promised us replacement of windows and three months of free service though as soon as the installment people came they drill... read more
Frequently asked questions about Energy Service Partners
How is Energy Service Partners rated?
Energy Service Partners has a 4.3 star rating with 3,303 reviews.
When is Energy Service Partners open?
Energy Service Partners is closed now. It will open tomorrow at 9:00 a.m.