This profile has been claimed by the business owner or representative.
Energy Service Partners
- Solar Installation
- Torrance, CA
About this business
Location details
970 W 190th St, Torrance, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Liars What a shady group of people. I canceled my contract and was told by Trason Jackson that he canceled it and days later I get a text saying I have a site inspection. YA RIGHT. Time to file a complaint with the ca state license contractors board. I hate LIARS. Now I think everything this kid said was a lie. I think this is a scam big time. Especially because the day after he was in my house my email account was locked because someone was trying to get into my account. CROOKS. DO NOT TRUST THESE PEOPLE OR LET THEM IN YOUR... read more
Business response:
Jen, we're sorry you had this experience. It looks like you left this prior to connecting with our Site Inspection Manager. He did contact you about the situation and explained that there was a miscommunication about the cancellation, and that we don't employ sales reps but we do expect all of our independent external sales partners to conduct themselves professionally. Please let us know if there's anything else we can assist with to set your mind at ease, and we hope you consider amending this review now that we've had a c... read more
Worst company I have ever felt with We have been waiting over a year to have our solar up and operating. Signed contract in April 2022, panels installed in June 2022 and permission to operate was granted in December 2022 (very long wait and tons of excuses!). It does not work! We keep getting the run around and have had to pay on the loan since September of last year for solar panels we can’t even use. We also were given the wrong inverter and they did not upgrade the main panel as discussed. Several ongoing issues. We are a... read more
Terrible Half fast Job with the Wall after installation, Never had the Inspection Permits approved and after 6 months still waiting for Inspection. When you call no one knows who is in charge of the Project. Terrible, DO NOT USE THEM!!!
Business response:
We're sorry to hear about the poor experience and we definitely want to wrap up your project for you ASAP. Based on your screen name we're not able to pinpoint the job due to lack of info, but if there are pending permits with the building department then unfortunately delays with the city are outside of our control - we do regularly check with the building department and hope to have next steps shortly. If you reach out to support@joinesp.com to confirm the primary owner's contact info we will have your project coordinator ... read more
Horrible customer service My solar panels were supposed to be turned on in January and it is now almost may and still nothing. The contractor is supposed to meet with the city and they still do not stay true to their word. I call almost daily because I need my power!
Business response:
Steven, we're sorry for the delays and we definitely want to expedite the process for you. However, we're unable to find a project under your name. Please reach out to support@joinesp.com with the primary owner's contact info so we can get this resolved.
Paying electric bill and solar system loan I was approved for the loan Oct/Nov 2021. The solar system didn't get approval to operate until Nov 2022. During this time, I was paying the electric bill as well as the loan for the solar system. I was informed by their sales representative I would be reimbursed for the payments I made to the loan while the system was still being installed. I made 8 months worth of payments to the loan while the system was not operational. Their so called manager now is only giving me a fraction of... read more
Business response:
It sounds like there was a miscommunication and we're certainly sorry for any delays. ESP does not employ any sales representatives, and they cannot speak on our behalf on what we will reimburse. It is our policy to only reimburse for delays directly caused by ESP, which is most likely why the amount offered was less than your total payments as there are often delays we cannot control. Again, we're sorry if there was any confusion or miscommunication from any party that led to this poor experience but we hope you understand ... read more
Not a good businesd According to the agreement, the system was supposed to be installed by 10/30/22. It was not installed until the end of December 2022. Today is 4/7/23. The solar is still not working. Here’s what has happened. I received a notification that my solar was active on 2/27/23. This date was delayed because they did not submit the correct paperwork to LA County. It was further delayed because they didn’t submit the proper permit to SCE. On 3/3/23, at the height of the rain storms, they sent me 10 pages of instru... read more
Business response:
Ramona, we apologize for the delays and we're working on activating the system as soon as possible. We have elected for our partners EnergyAid to assist in activating the system. Your project coordinator is reaching out to confirm with you that EnergyAid will be reaching out to schedule, and having them perform this will not void the workmanship warranty. We apologize for any confusion.
company doesnt stand behind warranty After 3 years a component of the communication device of the solar monitoring device became obsolete and couldn't communicate with the app. ESP refused to replace the device under warranty. after multiple attempts to get this resolved the service rep took a message with the response I'll get back to you ASAP. 2 months later still no response. Bob J.
Business response:
Bob, we're sorry that this was your experience. Our warranty covers an extensive array of circumstances including component failures and installation errors, but in this case the nationwide retirement of 3G wireless service is not covered by our workmanship or the manufacturer's equipment warranty. We have provided you with the option to add the new equipment at the lowest possible cost we are able to secure on your behalf. Please let us know if you change your mind and we will be happy to assist.
The process took way to long then necessary. I feel like they dropped the ball on the process of permitting causing unnecessary delays.
Business response:
We're sorry for the poor experience caused by permitting delays, if there's anything we still may be able to do to turn your experience around, please don't hesitate to reach out.
terrible customer service the team and their manager Sam have bad communication. they lied about in being contact with PG&E. they stopped calling after we finished our payments. overall, they are very unhelpful. i would not recommend this company to anybody. don't believe anything their salesman Hunter Dale says
Business response:
Sai, we're sorry for any miscommunication, but we show that there is a warranty ticket currently open and we requested additional photos to proceed with a resolution but haven't heard back from you yet. Sam is not the manager of our Warranty team, and doesn't typically handle any issues once the project is complete. We're not sure what you're referring to as far as PG&E - we received communication from them in October when your project was completed, so we're not aware of any need to contact the utility further at this time,... read more
Frequently asked questions about Energy Service Partners
How is Energy Service Partners rated?
Energy Service Partners has a 4.3 star rating with 3,303 reviews.
When is Energy Service Partners open?
Energy Service Partners is closed now. It will open tomorrow at 9:00 a.m.