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Energy Service Partners
- Solar Installation
- Torrance, CA
About this business
Location details
970 W 190th St, Torrance, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible Customer Service - Stay away from this company I was very excited about getting solar at my home after I spoke with the sales rep and the planning department. The installation was completed very quickly and the panels/install look great. Fast forward 8 months after the system was turned on: I was seeing that each and every day I had hours on end that my solar production was plateauing and never reached above 3.8Kw even though I was sold a 5.72Kw System. I called numerous times and the Customer Service Reps are polit... read more
Business response:
Nabih, very sorry for any confusion, but this is related to how solar systems function and are designed to produce power over time. Your system size and inverter rating do not correlate directly to production, rather its a function of total sunlight access and annual production estimates. Based on your system performance so far this year, you are on track to meet the estimated production that you were sold. Again, we're sorry if that could have been clarified better at any point leading up to this. Please don't hesitate to r... read more
Non communicative and really does not know how to do the job. Took just a week or so short of a year to install a ground mounted solar array. 65 panels and I have yet to get a credit from SCE. First solar year SCE costs 3000 + on top of paying 200 a month, second year 3500+ with also paying monthly amounts to SCE. This year the panels are not working enough and SCE estimates I will owe 8600+ at the end of my solar year. I am paying more than when I did not have solar panels. Call warranty is a waste of time, they promise the... read more
Business response:
We're sorry for any confusion and the lack of communication but the system is fully functional. We can offer a power bill analysis to compare the system production to your usage over time and hopefully clear up why you're paying more for power. We have asked someone from our warranty team to reach out and discuss further.
Unaccountable delays After numerous design delays, we finally got the panels installed May 9. At least it had finally quit raining by then. Since then, no final inspection, no inspection even scheduled, no turn on of the power nothing. Have no idea if the system even works. The install crew did a good job and was done in one day. Now I get a different story from the city than from ESP, and now none of the numbers I had for them work or even take messages. Wish I had seen all these reviews last year, would have cancelled the ... read more
Estimated 3 mos, now onto month 6 They have no clue what they’re doing. Signed contract in February, estimated completion 4/29/2023. One panel was damaged and not installed, project manger has no record of it EVERY time I call, even though they’ve been on every correspondence for 3 months about the issue. ESP refuses to give dates for final tie in, install of defective panel, and final inspection….very dissatisfied
Business response:
We're sorry if the communication on your project has been lacking. Your project manager confirmed that the panel in question is scheduled to be reinstalled at the final inspection, which as of this writing is just a few days away. We have asked your project coordinator to be in touch and give you next steps from there. We're always hoping to improve timelines and communication and are sorry it took this long to get here, but we appreciate your patience and understanding and look forward to completing your project as soon as ... read more
Terrible Customer Service We had a solar system outsourced to be installed by ESP in February 2020. Our system was an operational SolarEdge EV Inverter, meaning our inverter has built-in EV charging capabilities. This was working fine until about 8 months ago, when it suddenly stopped being able to charge our cars. Luckily, our cars are plug-in hybrids, so we don't have to rely on electricity only. If that was the case, we'd be out of luck. ESP has absolutely terrible customer service, and has not responded to any of my supp... read more
Business response:
Kim, it looks like we did speak with you to have a warranty ticket opened for you back in January of this year. At the time, it was determined that it was not an issue related to the equipment we installed. We recommended that you hire an electrician to investigate. We don't have any records of contact since then, but are happy to reopen an investigation for you if you contact our warranty team as you did earlier this year. We look forward to serving you soon.
Still waiting This is a continuation to my last review a few months ago. Program manager and project coordinator continue to not be aligned. Project is supposedly at its last step, but it’s still taking just shy of a week or two of 12 months to complete. Very dissatisfied.
Save yourself aggravation and use a different provider The purpose of this review is to warn you to run, don't walk away from any deal with Energy Service Partners (ESP). Per my review in the listed categories,ESP performed adequately in the sales, planning, and installation schedulng of the solar panels. At least that is what I thought. As others have noted installation is neither efficient nor effective. The project manager did a good job of apprising of milestone dates, delays and rescheduling of which there were a number... read more
Business response:
Andres, we're sorry for any delay on this. We have a manager looking into the invoice and reimbursement request, and will be in touch with you shortly.
No Contact After Submitting a Warranty Claim For a Leaky Roof I have contacted ESP multiple times in regards to water damage to my roof which is directly under my solar. I had a roofer give me an estimate who provided photos of my roof which confirmed that the leak is directly under my solar and most likely due to faulty installation. I was told it was covered under my 25 year warranty. I still have received NO response after being told, each time, that somebody would contact me within 3-5 days. It's been well over a month, ... read more
Business response:
Joe, we apologize for the poor communication and experience so far, but from the notes we can see that a manager is working on the roof leak concerns and we look forward to getting it resolved soon. We're sorry if you did not get a timely response before now but rest assured we're on the case.
Been 3 months and ghosted me So I originally signed paperwork over 3 months ago now. There were some design issues for awhile with the sales person and design team going back and forth. Now it’s been 3 months of delays. My project coordinator does not even respond anymore! My next door neighbors signed their paperwork after I did. Now they have had their solar for 2 months. I had a quote from Semper Solaris that had a little higher interest rate but I’m thinking I should have gone with them instead.
Business response:
Jesse, we're sorry for any delays. All projects aren't created equal and unfortunately yours did experience some delays. We have submitted for permits and will be scheduling for install once those are approved. We do show regular communication from your project coordinator but we are certainly sorry if you felt that it was lacking and will review for opportunities to improve.
Frequently asked questions about Energy Service Partners
How is Energy Service Partners rated?
Energy Service Partners has a 4.3 star rating with 3,303 reviews.
When is Energy Service Partners open?
Energy Service Partners is closed now. It will open tomorrow at 9:00 a.m.