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Energy Service Partners
- Solar Installation
- Torrance, CA
About this business
Location details
970 W 190th St, Torrance, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
SLOW and A lot of delays. Slow on getting the inspection and A lot of delays on getting the system hooked to grid.
Business response:
We are sorry if you feel we didn't provide a good timely experience. Your solar installation also included a roofing project as well as a Main Panel Upgrade, which in general will add months to any project. If those expectations weren't set properly at the outset we sincerely apologize for missing the mark. We are confident your solar will serve you for many years to come, along with your new roof and the significant electrical upgrade to your home, and we're here to help anytime.
Beware! the salesman lie! Beware! the salesman lie about important details and are protected by the contract! Anything they tell you in sales presentation they are not responsible as stated in the contract. like what? The sales person said we would be getting a check from the federal government for about $15000.00 which could be applied to the balance if financing or used for... a vacation or whatever. not true, check with your accountant, it is only credited gradually to your taxes owed each year. BIG DIFFERENCE! plus, the ... read more
Business response:
Dan, we apologize that you had a poor experience. We are the installer and do not employ salespeople. The contract that you and all homeowners sign clearly states that taxes are always subject to the individual's situation and you are encouraged to check with your accountant. Panels do not require a cleaning every year to maintain functionality, it's optional and up to the homeowner to decide if they want to take the extra maintenance on themselves, or take advantage of the annual cleanings we offer as part of our Advantage ... read more
horrible experience. If I can do it again, I would not go with them. They quoted me that in 3 months, my solar will be installed and up and running. They installed the solar panels in March of 2021 and today is 2/22/2022 and is still not completed. Started off with sending in incorrect address to the city for panel upgrade. Then they submitted the correct address with incorrect layout of the house. SCE rejecting their installation request, because of missing information and incorrect address and other issues. Reschedule seve... read more
Business response:
Hi, we sincerely apologize for the experience and want to stress that this is not the norm for us. This situation is highly unusual and we want to help - please reach out to support for further assistance in resolving this issue quickly. We are more than happy to resolve any concerns you may have.
Horrible company, terrible service I purchased a solar system for my home from a ESP door to door salesman. My install began two days before Thanksgiving of 2021. The crew that went on my roof to install solar panels did substantial amounts of damage to my tile roof, but hid this fact from me telling me everything was okay as they left. When I climbed a ladder a week later I discovered broken tiles all about my roof and also left their trash on my roof. They mounted inverters for the panels in front of my gate so close as to... read more
The past two months our PGE is higher than Pre solar The sales representative lied to us about our monthly solar cost and our monthly PGE bills. Our solar was supposed to cost $80 a month…not $116. We were told we would never have to pay more than $10 a month PGE and a lot of times PGE would owe us money. Please refer to chart below. The first month of our solar was June 2021 it was great ..PGE owed us $30. The chart below shows pre-solar (grey) and solar (blue), What happened in Nov and Dec 2021? Our PGE bill did NOT go dow... read more
Business response:
Joanne, we're very sorry you feel this way about your experience. Please understand that ESP does not employ any sales representatives, so if you have any concerns about misrepresentation by a third party we need to investigate on your behalf and take corrective action. We will absolutely ensure the solar is performing as designed, and more than happy to help you understand your power bills and energy consumption. Please reach out to our support team by using our Live Chat on our website. Thanks and we look forward to resolv... read more
horrible we signed the contract since 6/2021 and they just turned them on today 12/20/2021 it took 6 months, they changed appointments all the time, and they were all over the place. we have paid for 3 months and we didnt even have the solar panels running
Business response:
We're sorry for the delays. We strive to provide a great experience for every customer. There was a re-roof and main panel upgrade involved which often can extend the timeline for any solar project, but we acknowledge that we could have done better in some areas and our support team has reached out to you directly with a resolution.
Not what was expected Sales process was through Simple Solar (which, I’d deal with again in a heartbeat). Energy Service Partners was responsible for the execution of the installation. I left a decent sized review on google, but this is the readers digest version. Poor communication with the project coordinator. The installers were not able to install the critter guard because they did not have it on their work order, nor did they have it to install the conduit through the attic, but were able to accommodate the attic run. T... read more
Business response:
We apologize for the scheduling problems and are working on a date to have the critter guard installed. We always want to leave our customer's homes in better condition than we left them and will remind our crews and contractor partners to pick up after themselves. We will be in touch soon to get your project fully completed, thanks for your patience and understanding.
3 months latter and still not turned on The sales process and install went great. Since then the panels have been on my roof for 3 months. The communication is terrible. Ive tried emailing them but have yet to get a reply. Last Thursday I got a call at 930am stating someone would be at my house at 10am to check my inverter. Same day notice? Am I expected to be waiting around for you guys? I came back to the house to grab my coffee that id forgotten to find their tech parked out front. He asked me if I lived here. I said yes.... read more
Business response:
We are very sorry for any miscommunications. We always strive to clearly set expectations for scheduling our service calls and site visits. Please reach out directly to our Customer Service by chatting on our site or emailing support@joinesp.com so we can make sure you're taken care of.
Property Damages After drilling hundreds of holes for hardware, then removing them all in order to abandon job. I had them come in and pick up solar materials until i repaired are done on roof. Did not want to be responsible for possible theft, being my house sits on a major street. Driver had real hard time, exporting materials out my property. Never have i attempted a complete a u turn on my property and especially with a large truck like theirs. I guess it was ok for him to drive over my hardscape and puncture the moistur... read more
Business response:
Hi, we are more than happy to address all of these concerns, if you would please reach out to support@joinesp.com so we can help. Unfortunately we're not able to identify your project with the limited information provided but we definitely want to take care of this for you.
Frequently asked questions about Energy Service Partners
How is Energy Service Partners rated?
Energy Service Partners has a 4.3 star rating with 3,303 reviews.
When is Energy Service Partners open?
Energy Service Partners is closed now. It will open tomorrow at 9:00 a.m.