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Energy Service Partners
- Solar Installation
- Torrance, CA
About this business
Location details
970 W 190th St, Torrance, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i should have not they were kind and on point with everything always checked in sent me emails messages etc now that we installed, they don't answer my emails or calls and getting in touch is impossible we have not yet received the money promised and they give attitude i should have never i don't recommend ive been waiting all day on a call back and nothing i will be seeking into legal matters
After sales support Hopeless. I am very disappointed. Cannot contact customer support. Number gave to me connects fax machine.not replying to email. Not recommended to anyone
Buyer Beware!! You will not produce near what you are told Last year a salesman came to my door and sold me on a solar system for my home, I recently purchased an electric truck so I loved the idea of solar to save money on electricity. He looked at my bill and said I needed a (16) 7.04Kwh panels system. He said it would be more than enough to cover my energy needs. 16x7= 112Kwh a day. Now I understand that is in perfect conditions but the best day I have had over the entire year is 40kwh. 112Kwh x 364 (days in a year)= 40,8... read more
Do Not Use ESP Every single step of the installation and post installation has been a nightmare. I’ve had my system for a while now and I’ve had three outages and have lost months worth of production. They never call, I have to constantly check my monitoring. They are impossible to communicate with, they hang up, don’t return calls and nobody ever has any answers only excuses for why they don’t respond or answer calls. I would describe this company as a criminal organization rather than a company who has the slightest intere... read more
Business response:
We're sorry you feel this way about your experience. We always strive for a positive outcome with every interaction and want to get to the bottom of the issues you're experiencing. Unfortunately we're not able to locate a project based on the info you've given. Rest assured we are here to support you and all of our customers with any solar needs if you reach out at joinesp.com/support.
Never work with these people. The company cut a hole in my roof while installing the solar. Now my roof has had water pouring into the breaker box when it rains. This has caused extensive damage to the inside of my home. The company says it falls outside of their warranty, so they won't fix it. The house insurance won't cover it as they say it was negligent installation. So I'm out all the money to get multiple elections out as well as roofers and contractors to repair the inside. My advice fo with anyone else. I would give ... read more
Business response:
Theresa, we are very sorry you feel this way about the installation work. We have documented the original installation showing the sealed area around the roof penetration, and investigated the situation several years ago when you first reported the concerns, and the water damage was determined not to be related to the workmanship we completed. Unfortunately the age of the roof itself is likely the cause of deterioration over time. We stand behind the quality of our workmanship and our warranty, but we hope you understand tha... read more
Absolutely terrible. DO NOT USE THIS COMPANY. I signed up for this project in July 2022. It is currently May of 2024 and my system is still not functioning. I've had to sign three different contracts because they neglected to tell me in the beginning that I would need a brand new panel that added to the cost. Then the six month window for my original financing expired and I had to get new financing at a higher rate. Then I found out that the first loan I had included absurd up front points so I negotiated a new loan which I'... read more
Sale The young man that sat down with us Ramon, was knowledgeable and explained everything from your electric to solar, how many panels you would need to stay ahead, if you need or if you would want a backup battery, EV plug and estimate. Great , but after that it went south, three different appointments to start working and when they did what shawty work, wanted to change the plans the engineer drew, couldn’t do a attic run that was set up, cracked tiles that took months to replace after calls and photos, exposed wires and ... read more
Business response:
Doug, we apologize for the experience. We will review this feedback to improve our processes and the overall customer experience moving forward. From our notes it does look like all of the tiles were repaired and everything has been brought up to satisfactory condition at this point. Please don't hesitate to reach out if there's anything else we can help with.
Solar install So ℹ recently had this company install 13 panels on my roof back in 2021 middle of Covid. They failed to properly access my roof pending solar installation. Stating my roof would not need replacement for at-least 10 more years. Not even 3 years later I now need a new roof and they want to charge me over 5,000$ to remove and reinstall. This company promotes 100% satisfaction guaranteed… I guess we will see if they make an attempt to correct there injustices. Not even to mention the 8 month delay they took from s... read more
Business response:
We're sorry to hear about the concerns with your roof condition. Upon inspecting the solar array and the roof areas that are leaking, our solar installation did not compromise your roof integrity. As such, we cannot cover the work to remove and replace the solar under our warranty. If you have already selected a roofing contractor to complete the work, we would be happy to coordinate with them and see if we can work out a reduction in the cost of the removal and reinstallation service.
Don’t do it! Scam After 6 years of averaging $250-300/month for SMUD (electric) and PG&E (Gas) I decided to go Solar. I got many quotes that ranged from 30k-60k, but I ended up going with ESP for 2 reasons, the sales rep was a family friend and they had this https://www.joinespservices.com/premier_plan/ which specifically lists “Performance Guarantee” and states “Our team will identify any issues with the system within 30 days of the issue occurring. If the issue is not caught within that time, we will pay for actual product... read more
Frequently asked questions about Energy Service Partners
How is Energy Service Partners rated?
Energy Service Partners has a 4.3 star rating with 3,303 reviews.
When is Energy Service Partners open?
Energy Service Partners is closed now. It will open tomorrow at 9:00 a.m.