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Energy Service Partners
- Solar Installation
- Torrance, CA
About this business
Location details
970 W 190th St, Torrance, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good experience turned to horror story Everything was going well and installation process was so great. The main issue started, when company started submitting the permission to operate. There was an error in title and pge asked us to update on the account and resubmit the form. I emailed pge and updated it in 2 days, but ESP PTO team did not reply to any query to resubmit the form. I called numerous times, chatted, emailed everyone i could, not a single response. At this point, I have panels on top of my roof just sitting a... read more
Business response:
We are sorry that you felt we did not respond to your needs. We did receive the request to update the required documentation in PG&E and acted on it promptly at the end of October when we were made aware of the discrepancy. PG&E was processing it through engineering review up until today. We're sorry that you experienced this delay, but your system has received Permission to Operate and allowed us to proceed with the activation step. Thanks very much for your patience and understanding. We will reach out promptly if there ar... read more
Disappointed to say the least... I am sorry to report my negative experiences with Energy Service Partners. The entire process with this company has been exceedingly frustrating and time-consuming. If I could I would give it zero stars... The project took an unreasonably long 14 months to complete, with each stage of the process dragging on for weeks due to scheduling and delivery issues. The lack of efficient communication was evident in the fact that you had to deal with 4 or 5 project managers, none of whom responded to m... read more
Business response:
Ernesto, we take our customer experience very seriously and are glad we could address this promptly with you. Our customer service manager connected with you this week and it sounds like we came to a satisfactory resolution. To clarify one point, we absolutely never employ unlicensed installers, so we're unsure where you got that impression - please let us know specifically so we have the chance to correct whoever made that baseless claim. We're sorry you felt the experience didn't uphold satisfactory standards, but we're gl... read more
Stay Away From ESP My solar project started in March 2022. I was told my project would be completed by Sep 2022. It is now almost November 2023, 19 months later, and I am still waiting for ESP to finish the project and fix basic mistakes. Here are the numerous issues I faced: - I was told I would need to upgrade my electrical panel, which pushed installation to August 2022. No big deal. However, I was told they would install the solar panels and upgrade the electrical panel on the same day, followed by a final inspection onl... read more
Business response:
Chon, we truly apologize for any miscommunications that led to this experience. Your project is more complex than a standard solar panel installation - setting proper expectations should have been paramount from the start, and when we encountered issues that led to the delays we should have been quick to address them with you. That being said, the request for the meter aggregation is not something that we were made aware of until this most recent conversation with you, and it is something that the utility needs to process, n... read more
While the benefits of having solar panels are good the sub-contractor they hire to install them are horrible… they came to my house stole my some property after reporting it there was no follow up or items returned or refunded what I lost!!!! GET ANOTHER SOLAR PANELS COMPANY
Business response:
We're extremely troubled by your review and want to make sure we get to the bottom of this. We need some additional info to track down what happened, as the details you've provided don't give us enough info that matches a project in our system. Please reach out to our support team ASAP so we can review the issue.
Poor communication Don’t do business with this company poor customer service they want me to contact SCE to have the system turned on been making payments for roof ornaments customers should file a class action lawsuit against this bogus company
Business response:
Frank, we truly understand and share your frustration. SCE withdrew your NEM application in error because you have an existing system, which is an uncommon scenario but one we have encountered before and generally have been successful in getting them to rectify the error, thought it often requires contact from the homeowner. Unfortunately, we have attempted since May of this year to get them to fix the issue, and they have not responded to our repeated requests, so we are asking for your direct assistance because you are the... read more
Poor communication, good installer All projects must start off with communication, unfortunately for ESP, the company does not train their employees to have great communication skills. In addition, employees must realize that they have a job because of us the customers. Finally I was furtunated to be dealing with ESP Customer Advocate, Gayla Dempsey. Project ran smooth and I was kept inform of the progress. The installation crew that came out to our house, they were superb, friendly and knowledgeable. The job was done perfec... read more
Business response:
We're sorry for the poor communication, but we're very glad to hear the installation experience was perfect! We are working on updating our processes to provide better communication experiences moving forward and appreciate the constructive feedback.
Very poor customer service We had solar panels installed in July 2022. The installers had to change the design because they wouldn’t fit the way that ESP submitted them. That caused a long delay getting the inspection so that we could have them activated. Then they submitted the wrong new design to Riverside to get the permit for the inspection which caused another long delay. We were promised several dates that would come and go and nothing. When we finally got the inspection scheduled it didn’t pass the inspection, which c... read more
Bad company (Beware) We have had nothing but problems. We were told it would cost 1 price out the door. But after the high financing it was $15,000 more. They still never gave us a itemized bill of what we bought. And the installers couldn't even speak English. I doubt they were licenced. We were suppose to have enough panels to not have a up bill, last year our up bill was $900. We had so many delays with installation. We were paying both solar and electric bill. In the beginning of May our invertor stopped working. They we... read more
Business response:
We're sorry to hear you've had this experience. It should have been explained to you that financing does have added costs, as with any purchase such as a home or a vehicle - cash price and financed price are different, but we apologize if the independent salesperson did not make this clear. Our installer teams are thoroughly vetted, trained, licensed, insured and bonded so that should never be a concern. As far as your true-up bill, variations in usage can tend to lead to billing changes, because the solar is designed for a ... read more
Solar Terrible customer service. No communication what so ever. No one knows anything. Mix information provided. Not satisfy at all
Business response:
We're sorry to hear that you feel this way about the experience. We do show that your system is fully functional and activated. Please let us know if there is anything else we can do for you at this time, and congratulations on being powered by the sun!
Frequently asked questions about Energy Service Partners
How is Energy Service Partners rated?
Energy Service Partners has a 4.3 star rating with 3,303 reviews.
When is Energy Service Partners open?
Energy Service Partners is closed now. It will open tomorrow at 9:00 a.m.