FirstEnroll

Veronica A 

on BBB

2 years ago

I was scammed for $376.71. I also was unable to get someone to talk to me. Find a website to find my insurance information, so I wasn't able to get to the insurance cards or proof of insurance . No insurance cards were sent. 

Adell D 

on BBB

2 years ago

Adell D. am a very unhappy customer. After having dealt with you for 3 months. I called on the 27th to cancel my policy and not have you take my payment. After a lot of frustrating conversations, I was told that because I called on the day of, my payment was processed, that that’s too bad. I dropped you people because my physical therapist couldn’t verify my coverage. You all want to take peoples’ money because you think you can. I don’t want your coverage but I do want my money back. My payment was already processed. What d... read more

Schaunda H 

on BBB

2 years ago

I didnt know that I would not receive a medical card. I couldnt use this insurance for a doctors appointment. I just realized that Ive been paying money for insurance that I can not utilize. So I called for a refund and I was told that I could not receive one. I wanted to cancel and I was hung up on not once but twice. I was transferred and hung up on. This is ridiculous and Im am trying to get a refund for each month I paid because this place has done me no justice Ive been paying for nothing. To get nothing in return they ... read more

Jacob R 

on BBB

2 years ago

I think I'm paying for insurance that doesn't exist. If my plan isn't canceled and I don't receive a full refund immediately, I will be forced to take further action. 

Angela G 

on BBB

2 years ago

My son got this insurance through our state market place, never have received Insurance cards, tried repeatedly to get it mailed, then the bills came saying he was not covered, tried calling and only got busy signal, called customer service number given to us on day of enrollment, was hollered at had to call the dr.s office billing and do a 3 way call with, billing (DR) and the customer service ( who is 3rd party apparently) still fighting plan but we will be calling and making a complaint with our state. If we could give a ... read more

Rebecca C 

on BBB

2 years ago

I would give 0 stars If i could. As someone whose new to insurance and have been looking around, I definitely feel I was taken advantage of, the reps sweet talked me into a "good deal" by supposedly lowering the initial enrollment fee to just $25. I was under the impression I was only paying that, just to be charged $200. When 8 had told them I wanted to do research, I was guilted into trusting that, "if it sounds to good to be true, that's cause it is." I have been calling all day, no one picking up the phone. Trying to dis... read more

Amanda C 

on BBB

2 years ago

SCAM! I was NEVER TOLD it was a third party. I have the ENTIRE conversation recorded with my "agent" who promised things I'd never receive. I am terminal and was looking for extra help. And they told me i was paying for an insurance plan to help better what little life i have left. Pretended to care that i was sick. When i called to tell them i know they are a scam, the woman laughed and said is that all. This is awful that you can do things like this to people. I now am out money i could have used for my treatments. 

Kenneth H 

on BBB

2 years ago

This is not health insurance. No one answers & no one calls back. Cant find any doctors & no hospital accept it. Its a scam. & you cant even cancel. Then they tell you we are just a billing company but then there is no way to find out who the insurance provider is. Stay away! 

Luis I 

on BBB

2 years ago

SCAM!!! They called me telling me that they found a great insurance plan and promised many benefits. They asked for my card info and social I only gave them my card info. I got billed immediately and the next day I asked for my account with them to be terminated and get a refund as promised on their emails. They kept dancing around my question, saying they could not end my plan and not be able to give me a refund, and to keep paying until I got proof of the new insurance I applied for. They're just scamming people.