Americo Life, Inc

Alexa B 

on BBB

3 months ago

I'm not sure why this company has so many bad reviews, everything was smooth sailing for me and they provided a much more affordable rate for my life insurance than other quotes. 

Doris L 

on BBB

a year ago

Great experience with the company help staff! We had to cancel the policy during the grace period. There had been a misunderstanding when the policy was issued. The agent was more than understanding and efficiently handled the problem. Thanks ***** Thank you for your positive feedback! if your insurance needs change in the future, please dont hesitate to contact our office. 

Doris L 

on BBB

a year ago

Great experience with the company help staff! We had to cancel the policy during the grace period. There had been a misunderstanding when the policy was issued. The agent was more than understanding and efficiently handled the problem. Thanks ***** 

Danniel C 

on BBB

a year ago

More than a month ago, I received a letter from Americo about my father's life insurance policy after he passed a couple of months prior. Mom and I were not even aware he took one out for me. I filled out the paperwork, scanned the documents, and email them to them. They offered to either give me the money in a lump sum, or through access to an account. I chose a lump sum. Within ten days, as promised, I received the check in the mail. I was very satisfied with their work 

Amanda C 

on BBB

2 years ago

Customer service was great and great rate policy. I have everything I need in order to contact my agent if I need them and agent is absolutely great. 

Eric R 

on BBB

2 years ago

My agent Jill H*** was so heart warming. She heard everything I explained to her that I needed, she did not try to sale me anything she was genuinely interested in what was best for me and my family. She thoroughly explained my policy and made sure I had all of her information to get a hold of her any time I needed something or had any questions. Truly the best experience I've ever had when speaking with insurance people. She was like talking to a friend! Americo has excellent customer service! Ask for Jill H*** I highly rec... read more

Christine N 

on BBB

a week ago

Cancellation paperwork has to be mailed in, and received and processed by the company 5 days before the next payment draft, but they don't tell you that online, only when you call. I sent my paperwork in on Sep 8th and they still took the October payment. When I called they said that instead of issuing a refund electronically, it would take 20 days before they sent the refund check. 10/10 would NOT work with them again. They constantly call to get you to upgrade the policy and are unhelpful when cancelling. 

Carl S 

on BBB

2 weeks ago

AMERICO LIFE INSURANCE: I MADE SEVERAL ATTEMPTS BY PHONE TO CONTACT CUSTOMER SERVICE TO CANCEL THE POLICY AND COLLECT CASH VALUE LEFT OVER. ***RESENTATIVE FINALLY PICKED UP THE CALL AND REVIEWED IT; STATED THEY WOULD TAKE THE CASH VALUE. REMINDER: I HAVE DONE MY HOMEWORK; THE CASH VALUE IS THERE. I DEMANDED A LETTER IN ADVANCE TO CANCEL MY POLICY IMMEDIATELY. *** STATED THAT IT WOULD BE DONE AND EMAILED TO ME WITH MY CHECK, AMERICO, AFTER I CALLED AND SAID THAT I WAITED 2 HRS FOR A *** TO ANSWER. I ADVISED MY BANK TO STOP PA... read more

Ronald C 

on BBB

2 weeks ago

Awful company!!!! When I spoke with agent that sold my policy, agent falsified information with regard to medical conditions. When I discovered the error I called above company and cancelled policy and requested all of my monies be returned due to erroneous information that agent provided to above company. Above company refused to return funds, stating that "I agreed to monthly payments."