Americo Life, Inc

Laura A 

on BBB

a year ago

Enough said. ZERO customer service. Can't get a hold of anyone, and our agent dropped us like a hot potato once he got our policies switched over. He was supposed to be working on a policy for my daughter. Now my daughter has no life insurance and he's nowhere to be found and all Americo is doing Is passing the buck off onto Mutual of Omaha who denied her. And don't even reply to me to message your customer service, Americo, because we are past that point months ago. 

Raven J 

on BBB

a year ago

If I could give them a negative one star I would. They called me for state licensing and I was told to make a decision by Friday 5/3 I told them countless times that I was not unrolling to their life insurance policy. I never signed any paperwork and they charged my account after automatically enrolling. I was Scammed by this company. They transferred me to there “supervisor” he had me to say codes and not wanting me to look at text documents and didn’t give me information. They trapped me! I spoke with my husband and decide... read more

Robin L 

on BBB

a year ago

WARNING ?? WARNING ?? I honestly feel these people are scam artists!! I called in for a QUOTE ONLY they told me I had to give them my account number to receive thier QUOTE. Not sure why FOR a QUOTE they assured me NOTHING would be taken out!! I told them I was not interested in the policy. I found out yesterday 4/9/24 they have been taking out $115.99 for 3 months for the policy. I had absolutely no paperwork for this policy. I called them VERY upset and I told them they did not have my permission to take money out. The man ... read more

Suselly C 

on BBB

a year ago

I was Scammed by this company. They called me trying to sell me there life insurance and I have a learning disability. I spoke with some lady of the name Kelly Gibson and I told her I needed to speak with my husband first before I sign up for anything. She lied and saying I need to start my “application “ and if I wish to change my mind and CANCEL!!!! Within 48 hours then I was able to do so. They transferred me to there “supervisor” he had me to say codes and not wanting me to look at text documents and didn’t give me infor... read more

Jackie G 

on BBB

a year ago

Really disappointed in their ability to connect with their policy holders. I have been a customer since 2021 and in that time I have received 1 document from them and that was after my initial sign up. I don't have a log in, if I have one I have no way to retrieve it on their website. I am directed to contact their customer service center but I am constantly on hold for upwards of 30-45 minutes each time I call. I have no visuals into my policy at all, again due to not being able to log in, contact customer service, or get a... read more

Gary M 

on BBB

a year ago

This is a disreputable and dishonorable company. Without informing me or the annuity agent, they provided an annuity policy with a lower rate than what they offered at the time of the application and what was supposed to be honored. On false pretenses then, I sent in a large check and only later when I went on their website did I discover that they had issued a policy with a lower rate. That went into an extended long period of weeks until a check was returned to me after having foregone a great deal of interest on the funds... read more

Germaine H 

on BBB

a year ago

WORSE customer service EVER! Called in to file a claim for my mother NO sorry for your loss, NO compassion OR empathy!!! . Make you jump through hoops to get your loved ones life insurance policy. Four weeks to process a claim after I paid $30 dollars to overnight it her death certificate DO NOT count on ONE dollars to assist in burial cost 

Cara B 

on BBB

a year ago

Zero stars. We've been getting a monthly charge from Americo despite never setting up an account through them. My husband and I assume we got charged through Americo via our policy with American Income Life. We cancelled our policies with AIL 5 months ago and have continued to get charged monthly. We finally noticed it on the bank statement this month because we stopped getting text notifications of the withdrawals from AIL, so we didn't realize they were still happening. Again, because we cancelled our accounts and have con... read more

Susanne W 

on BBB

a year ago

Don't even bother to get a life insurance plan through these people if you want your beneficiary to get paid they will stall they will play games they will do whatever they don't answer the phone they will just be ridiculous horrible company