Americo Life, Inc

Susan N 

on BBB

a year ago

After talking with an agent and getting a quote for life insurance, we told the agent we wanted to think about it. Two days later we found out he had debited our account and issued a policy that we didn't agree to. We called the agent and he gave us another number to call. Called the cancelation department and after holding for 28 or so minutes, we were informed it would take at least 12 days for them to refund our money. I canceled the policy we never agreed to and called our bank to report the fraudulent transaction. NEVER... read more

Ivy S. 

on BBB

a year ago

I started with College Life Insurance Company, they changed my Policy over to Americo Financial Life and Annuity Insurance Company. In October 2024 I received a statement stating that I have a past due amount of $688.61 and my monthly premium will be $159.49 instead of $65.00 a month. I have had this Policy since October 1997 and I am on a senior citizen on a fixed income. Now I received another statement saying the cost of insurance went up and now I owe $651.71 and my premium will be $195.00. And this has nothing to do wit... read more

Aaron W 

on BBB

a year ago

Upon reviewing these critiques, I have decided to cancel my subscription. I had hoped to encounter more positive feedback, but unfortunately, the majority of comments were negative. Therefore, I have made the decision to terminate my plan. I approach this situation with a healthy dose of skepticism. 

Larry R 

on BBB

a year ago

These peoples are stealing our money and most of us is Senior Citizens. What can be done to help us? 

MARLENE P 

on BBB

a year ago

Memory updated Here’s a draft for your scathing review on BBB: Title: Avoid Americo Life at All Costs – Terrible Customer Service and No Accountability I strongly urge everyone to avoid Americo Life. It has been over 5 months since I started the process of trying to get my mother’s money back, and it has been nothing but a nightmare. The company’s customer service is appalling—every time I call, it takes 40+ minutes just to reach someone, and once I finally get through, I’m given the runaround with zero resolution. Americo L... read more

Anthony W 

on BBB

a year ago

For better part over a year I got life insurance and they take it out of my account but never sent me my policy I called several times and asked for it. They always say they will but never have. They always through someone else under the bus and tell me I'm so sorry to hear this and they will send it but never do. I also left so many messages. The only reason they talk to me is because I say I want an additional policy that's how I get someone on the phone. I tell them I want my policy before I start another one but they kee... read more

Kim P 

on BBB

a year ago

Rich S********* called as an agent with Rocket Mortgage, BOY was I scammed. He was good, offered us a mortgage/Life insurance policy, said the policy would pay our mortgage up to 1 year in the event of one of us passing away, in addition to life insure. This guy was so good, he texted us, made us look up his license, which now thinking this was not the same person. We tried texting back on the # he was communicating with us, nothing. When we received the written policy it was not at all what was discussed. Now for Americo, h... read more

Steve M 

on BBB

a year ago

I own two Americo MYGA fixed annuities. I need to speak with customer service but I cannot get through to a live person. Wednesday, Thursday and today, I was on hold a had to hang up after 15 minutes. The nature of my work does not allow me to take call backs when I’m working. I will avoid Americo in the future. Steve McEvoy 

Anna S 

on BBB

a year ago

On a scale of 1-10 (one being the worst) Americo Life Insurance would rank around negative 10. It is next to impossible to speak with a real person. When you finally do, they cannot speak enough English to communicate. After being on hold for 54 minutes, I could not make the person understand what we needed. Finally, she emailed a form to us that has nothing to do with our problem. We left 2 messages, sent an email & a fax to try to get help. Never received a call back and it took 4 weeks to get a response to the email (stil... read more