Americo Life, Inc

Jenelle C 

on BBB

6 months ago

My mother just passed away Friday, March 7th. Our family went forward with the funeral process, and after we left, we were informed that Americo wouldn't pay the policy. Now we are stuck paying out-of-pocket when my parents believed they were shielding us from this grief. They should be ashamed of themselves. Needless to say, we will be canceling our father's policy. 

Tony P 

on BBB

6 months ago

Americo Life Inc, broke our agreement, never heard from them and then I found out they where taking money out of my checking account. Granted I'm glad I found out how horrible this company was before anything tragic happened and before they stole to much money from me. Highly recommend hanging up on this company they will not honor the contract or their word over the phone. You will not even hear a word from them unless you realize you see money coming out of your account and you stop payment on it and then they reach out to... read more

Tania J 

on BBB

6 months ago

This is the worst company I have ever dealt with!!! Cancellation and return funds have been floating for 45 days. Called customer service get nothing in assistance but they tell you wait wait wait. I will be deceased by the time my refund comes in. DO NOT DEAL WITH THIS COMPANY! Expected a refund from my cancellation by mid-January 2025. As of February 27th I have still not received a refund. I was told by customer service "Oh we mailed it but it was returned to us because someone forgot to put your house number on the stree... read more

Connor V 

on BBB

6 months ago

Complete scam. I have been trying to cancel after immediately starting my policy. I filed a claim to cancel a month ago and no one has contacted me regarding it. My bank account is still getting charged. When I log into the online portal I can’t even look at my policy. Anytime I try to call I end up on hold for an hour and a half. DO NOT GIVE THEM YOUR BUSINESS 

Allen C 

on BBB

6 months ago

If I could give 0 stars I would!! A bunch of damn thieves!! 4 years of making payments. Almost $6000.00. Called to cancel my policy and they said I would not be getting a single dime back. They take your money and give you nothing back for it. SCAMMERS!!! I want my money returned immediately!!! 

Shawn F 

on BBB

7 months ago

Horrible company to do business with. Doesn’t respond to claims . Shawn F****** Winston Ga 

Jonari V 

on BBB

7 months ago

It's says they're open from 8am - 5pm, but the automated system kept saying it was closed until I called them again at 9am. It wasn't a holiday or anything. I asked them if they could change my bank account information because I had a new bank account and I didn't want them to use the old one because I was in the process of closing that one. they said okay. So I thought it was over and done with. I needed to extend the payment from the 1st to the 5th. But instead of telling me that it was still going to charge my old account... read more

La J 

on BBB

7 months ago

We have been trying to get my deceased mom’s policy paid since she passed on July 30, 2024 and have yet to have it resolved. It’s like they are trying to find a mistake in paperwork or something so they don’t have to pay out. Since having to go through this I’ve learned that they will never earn my business. 

John C 

on BBB

7 months ago

Americo is a scam. No one will call you back. You get the same response from the email you sent. "Thank you for contacting Americo Policy Support! We have received your email and will be happy to assist.". Blah. Blah. Blah". Just cancel my policy. This should not be this difficult! All they do is continue to grab your monthly payment. Basically killing time so they can get more money from you. I have never experienced this terrible service before.