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FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AVOID at all costs! Smooth talker signed me up for coverage that was too good to be true. A few months later I spoke to an insurance broker who let me know how bad the coverage is. I called First Enroll and they transferred me 2 times. The process to cancel is just a series of ongoing questions meant to frustrate the policyholder into keeping their coverage. I ran out of time the first time after several minutes and was rudely told to call back when I had more time. When I called back I was met with resistance the whole time... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I paid for three months of health insurance that I could not use. The member ID number I was given was invalid and after numerous phone calls no one would help me. All they did was raise their voices and say that the doctors or pharmacists had to call them directly. Three different people at my doctor's office and 2 different pharmacists were unable to find this member ID in their computer system. Two different people that answered the pharmacy help desk line that is listed on the health insurance card could not find that me... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I thought I was talking to Washington Health Plan Finder. He told me everything I thought was right. Told me I would be charged 200 to start my plan, CHPW, but it was a LIE! I've been getting a $183 charge for the last 3 months for NOTHING! They did cancel my policy, but they are keeping the money I've paid. They LIED about who they were and STOLE my money. This is FRAUD!!!
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Called FirstEnroll on 5/23/25 to clarify who they are and why I am paying $140 a month for their 'Services' after learning that these payments are NOT going to Anthem BCBS. Was led to believe they are a *** for my insurance carrier. Contacted my insurance carrier- they have never heard of them and are not affiliated in any way. The man on the phone was very rude and implied I'm unaware of what my policy is. The man said that my policy is through '*************************' which ****** lists as a home health aide company. I ... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I talked to an ****** ****** who took my cc information and allon may 19 2025. Called back next day to speak to ****** ******,and I got the runaround,seems like no such person. Please leave everything alone. Don't change anything
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Requested a refund 10 MINUTES after purchasing. Asked for cancellation and refund on May 13th.. they still posted transaction to my account on May 15th. Agent sold me an insurance plan that wasn't truthful. Told me and I specifically asked if it was dental vision and medical and come to find out its a discount plan. Why would I want a discount plan if I specifically asked for health insurance? The agent knew this!! This is highly unacceptable!! I will dispute charge with my bank as well.
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Today my husband contacted what he thought was ********** blue shield and spoke with and agent he told my husband everything he wanted to hear. My husband is leaving his job and starting his own business and was looking for coverage. He told the guy he wasnt looking to start coverage till closer to july 1st he told my husband the quote would be locked in for 6 months and he just needed to put his debit card on file for payment july 1st and nothing would be ran till then. As my husband is telling me this i check our account t... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I wont even give one star. I was needing insurance and the agent I spoke to misled me.
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
This company is a complete scam. They take advantage of sponsored ads on ****** and trick you into giving them your personal information. I am a young adult who is usually tech-savvy, and was still taken advantage of by this company. How this company is still in business is baffling. All telephone numbers they give you to reach them are unreachable, they have a fake address on file, and they give all of your personal information to more scamming companies promising health insurance.
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 360 reviews.
When is FirstEnroll open?
FirstEnroll is open now. It will close at 5:00 p.m.