FirstEnroll

Richard B 

on BBB

a year ago

Do NOT use this company. SCAMMERS, they lead you to believe that you have * no co-pays * no co-insurance * no deductibles until you use this coverage and find out they only pay 70% Rx and never mention it to you at enrollment. I even asked at time of enrollment was that is this covered 100% and they said yes 100%. Deceptions, Lies and misleading information. Next move is to call the ***********************. Oh and dont bother reading the First Enroll Health response because its done with auto pen!!! 

A. D. 

on BBB

a year ago

I started at First Enroll Alpharetta on May 4, 2025. From the beginning, expectations for my role were unclear, yet I was criticized in June for not meeting standards that were never communicated. Expectations were only clarified in July. Since then, I experienced sudden job changes, public singling out on ********* Teams, shifting productivity standards not applied to coworkers, and unprofessional communication. On July 2nd, I broke down crying at work; my concerns about mental health were dismissed, with focus placed solel... read more

Sharon M 

on BBB

a year ago

Don't use this company,they wanted me to download a my own insurance card.they need to have physically mailed my card. 3 mos.I payed them.when I needed to go to ER I got nothing.I wasted money & got nothing but people being rude.I cancelled them no more money . 

Amanda I 

on BBB

a year ago

I'm giving this company this company one star because the representative I talked to actually made me feel as if my medical needs were important to him. Then when I finally saw my benefit card, the benefits and co-pays were completely different from the original the representative had quoted me. The benefits I would be receiving were completely opposite then what was told to me. When I needed more medical coverage, I was given a limited benefit plan that was basically useless to me unless I upgraded to a complete coverage pl... read more

Erica S 

on BBB

a year ago

Absolutely horrible experience dealing with them. They sold me a plan that I later found out (the next day, doing research) isn't available in my state, and none of my doctors accept, after being told by the sales agent that they would. I am trying to terminate the plan and get my refund, but they have been evasive, uncooperative, and hostile to my calls. It took three calls to get a confirmation email of my desire to terminate, and then the person was rude and sarcastic, interrupted me, and would not accept my reason for te... read more

Judy S 

on BBB

a year ago

Called and asked why my medical office bills were not being paid. Got excuses. Ive paid nearly 7 mths of over $300+ a month and a one time $90 fee. DONT USE THIS COMPANY! I was told it was a subsidiary of *****. All lies! Now I must figure out how to pay for my office visits. 

Josephine J 

on BBB

a year ago

If I could give this company negative stars, I would. First off, my husband was searching for insurance when this company called him. He was told that he'd get insurance for $240 a month and that it would be through private insurance. We are not as educated when it comes to insurance so we were not aware of what all comes with it. They asked for all of his information, social security number, and debit card info. Once given the information, we were charged with $302.99. Day 2, we wanted to cancel because it started to sound ... read more

Karen B 

on BBB

a year ago

This company is a fraud. I canceled this insurance and I am still getting charged. Incompetent people work there and you get nothing but the run around. DO. NOT GET INSURANCE THRU THIS COMOANY!! 

Rudolph S 

on BBB

a year ago

Don't do it! I was looking for health Insurance and was given a reasonable quote. To good to be true! I was instructed to submit my credit card and social security number to secure the policy. Several days later I received no documents in the mail so I became suspicious. I called the company and my number was blocked. I called them using another phone and got thru. The *** told me that it's a different company and no one works there by the name ********. I ask to speak with a manager and the woman told me that there were non... read more