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FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people are scammers they took $181 from me without my permission told me it was to save my quote and no payment would be made, I was waiting for approval when my $ was taken off my card! When i asked why he took my money he responded with I got you insurance (which i hadnt decided on yet) and laughed at me multiple times because i was upset it was my rent $ he took. These people need sued ! Stay clear of them they are not legitimate insurance agents.
Business response:
Dear ***** ******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ******************************** *************)Your Agent: ***** ***** Product Sold: Advanced Wellness PLUS 100A FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, co... read more
This is the worst experience I have ever had with a company both are first enroll (alleged themselves as having good medical coverage) both First Health Network/MBA and *********** are both owned by FirstEnroll. This insurance was not accepted by any medical facility. They would not email or us mail me the forms to attempt get them to pay for my drs. care. I had to pay the facilities myself. I'm also have a hard time getting them to pay back the premiums and bills they didn't pay they didn't pay anythings. PAID -0- NOT ONCE ... read more
Business response:
Dear ******* Thesis, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency, nor is FirstEnroll an insurance carrier or plan o... read more
First of all this company should be shut down, they sold me prescription insurance and ************************** that I already had, the next day I put in for a cancellation and they told me it would take up to 30 days because of an investigation that had to happen, well I'm still waiting and when I got back in touch with them they told me that my time period was up for a refund and that I had never put in for a cancellation, they beat me out of $313 so I went on ahead and put in a dispute at my bank, I hope I get my money ... read more
Business response:
Dear **** *******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: *** Total Coverage Insurances *************) Your Agent: ******* ****** Product Sold: Good Health Distribution Partner Wellness, Better Vision-Add on, Better TeleMed-Add on FirstEnroll is strictly a third-party billing and administratio... read more
Very strange- I got Blue Cross/Blue Shield from First Enroll, but never got an insurance card- they took out ****** every month for eight months. I got insurance with *** and a Blue Cross/Blue Shield card but did not realize they were two different accounts. When I found out, yesterday, I called and they told me I need to be more aware of my finances. The scammers gave me advice. Very rude when I told them I never got an insurance card. What I wonder about is why Blue Cross/Blue Shield did not notice. But perhaps they were n... read more
Business response:
Dear ****** ********,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ************************ *************) Your Agent: ****** ******** Product Sold on 6/14/2025: DeltaCare 100A (Active: 7/8/2024-2/28/2025) Product Roll Over: Paramount Plan 1 (Active: 2/28/2025-3/31/2025)FirstEnroll is strictly a thi... read more
This feels like a scam. They are not clear when they sign you up.I thought I was getting health insurance and I got charged for all this other stuff.For me the worst part was the incredibly long hold times only to get hung up on when I tried to cancel my policy.Still have not spoken to anyone, because frankly I can't get through when I try.The whole process they use is shady.
Business response:
Dear *** *******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ***************************** *************)Your Agent: ******* ****** Product Sold: Complete Care Max, ************ Navigator+-Add on FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I am extremely upset at my situation. I signed up with first enroll in December and told them I only needed coverage for 30 days. The agent said that the plan cancels after 30 days. 3 months later I find they have been charging me ****** for Jan and Feb. also no policy information was sent to my home so there was no way I could even access my insurance information, so I probably wasnt even registered in the first place, so i was not covered for 3 months, but I was paying for coverage. I also did not use any benefits of my no... read more
Business response:
Dear **** ****,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: Alpha Benefits Center *************)Your Agent: ***** Barreto ******* Product Sold: Advanced Wellness PLUS 100A FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, covera... read more
First off the Agent represented the company FirstEnroll would cover prescriptions and healthcare at reasonable cost. This was not the case no prescriptions are covered. After paying a fee to join and first months fee I canceled my coverage as of February 1st. I contacted FirstEnroll and I was informed by them that coverage through the end of January cannot be reimbursed. I told them I understood. Then I heard nothing back from them. I have kept getting charged from FirstEnroll for the premiums. I called them again and the "A... read more
Business response:
Dear ***** ******, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ************************* *************), Your Agent: ****** *******, Product Sold: Paramount Plan 1, Better Vision Add-on. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the ... read more
This is company is a ****. We did not enroll, they charged us $1,138.47 for a plan that we did not enroll in. They said they cancelled and refunded the charge, but they NEVER gave us a refund. Unacceptable business practices and we will be contacting lawyers.
Business response:
Dear **** *******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: Woodbridge Health *************)Your Agent: ****** ********* Product Sold: TDK 5, Better Telemed-add on, ************* ******* on, ************ Navigator+-add on, AD&D $200k-add on.FirstEnroll is strictly a third-party billing and admin... read more
I can't say if the company is bad, but what I will say is that ******* (agent) who i initially set my policy up with is a liar, and scammer. There are some other words I would like to use, but I will keep this professional. I spoke the agent who refuse to ever say his name again. On January 10th 2025, I made contact with this person and opened a policy. I called back on January 17th, I called him back in reference to canceling the policy since I decided not to retire.Instead of returning my call he sent a text message statin... read more
Business response:
Dear ***** ******, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: **************** *************), Your Agent: ******* *******, Product Sold: Access ************************************************ Navigator+-add on. FirstEnroll is strictly a third-party billing and administration company, and as suc... read more
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 360 reviews.
When is FirstEnroll open?
FirstEnroll is open now. It will close at 5:00 p.m.