This profile has been claimed by the business owner or representative.
FirstEnroll
- Business Services
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Insisted on taking my social security number, and credit card information, and have me pay $500+ before they would provide any insurance information. They refused to send anything in writing about my coverage. When I insisted on having something I could review, who called himself a manager, got on the phone and became extremely aggressive and began bulling me. Saying he had my social security number already. I asked for his information, and he refused to give me his name. Just said his insurance number was L130161. The origi... read more
Business response:
Dear Consumer, Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not dete... read more
First enroll has been taking my monthly payment since March 1st 2025 for **************** and they have not reported this to *** TPA who processes medical claims. My providers have not been able to file a claim and when I try to contact First Enroll they tell me someone will get back to me and they never return my call. This company appears to be a scam. Before you enroll in a health insurance company I would find out if First Enroll is involved and stay away.
Business response:
Dear Consumer, Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not dete... read more
I've been scammed! I called to cancel my insurance and they charged me $292.44 for cancelation. I was told I would not be charged for next month's insurance but I was so I called my insurance and I have not been canceled.Going to report them now and fight the charge with my bank.
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
AVOID at all costs! Smooth talker signed me up for coverage that was too good to be true. A few months later I spoke to an insurance broker who let me know how bad the coverage is. I called First Enroll and they transferred me 2 times. The process to cancel is just a series of ongoing questions meant to frustrate the policyholder into keeping their coverage. I ran out of time the first time after several minutes and was rudely told to call back when I had more time. When I called back I was met with resistance the whole time... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I paid for three months of health insurance that I could not use. The member ID number I was given was invalid and after numerous phone calls no one would help me. All they did was raise their voices and say that the doctors or pharmacists had to call them directly. Three different people at my doctor's office and 2 different pharmacists were unable to find this member ID in their computer system. Two different people that answered the pharmacy help desk line that is listed on the health insurance card could not find that me... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I thought I was talking to Washington Health Plan Finder. He told me everything I thought was right. Told me I would be charged 200 to start my plan, CHPW, but it was a LIE! I've been getting a $183 charge for the last 3 months for NOTHING! They did cancel my policy, but they are keeping the money I've paid. They LIED about who they were and STOLE my money. This is FRAUD!!!
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Called FirstEnroll on 5/23/25 to clarify who they are and why I am paying $140 a month for their 'Services' after learning that these payments are NOT going to Anthem BCBS. Was led to believe they are a *** for my insurance carrier. Contacted my insurance carrier- they have never heard of them and are not affiliated in any way. The man on the phone was very rude and implied I'm unaware of what my policy is. The man said that my policy is through '*************************' which ****** lists as a home health aide company. I ... read more
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
I talked to an ****** ****** who took my cc information and allon may 19 2025. Called back next day to speak to ****** ******,and I got the runaround,seems like no such person. Please leave everything alone. Don't change anything
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Requested a refund 10 MINUTES after purchasing. Asked for cancellation and refund on May 13th.. they still posted transaction to my account on May 15th. Agent sold me an insurance plan that wasn't truthful. Told me and I specifically asked if it was dental vision and medical and come to find out its a discount plan. Why would I want a discount plan if I specifically asked for health insurance? The agent knew this!! This is highly unacceptable!! I will dispute charge with my bank as well.
Business response:
Dear Consumer,Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not deter... read more
Frequently asked questions about FirstEnroll
How is FirstEnroll rated?
FirstEnroll has a 1.5 star rating with 407 reviews.
When is FirstEnroll open?
FirstEnroll is open now. It will close at 5:00 p.m.