FirstEnroll

Chad L 

on BBB

a year ago

These people are some absolute scumbags. Pretending to be Cigna. Overcharging for dental add on insurance 

Justin T 

on BBB

a year ago

This company has cheated me out of multiple months of payments I signed up and canceled within 24 hours I was supposed to be refunded and never got refunded and then for 3 months after I was charged I called and spoke with multiple agents and no one could help me they said that I was canceled and I should have never been charged although I have proof of the payment coming out of my bank account they are complete con artist 

Kornelija S 

on BBB

a year ago

They preyed on my husband's anxiety and lied about things like saying this is the only option for us and we will be stranded without insurance if he didn't immediately give them our card number, basically. I'm currently on hold trying to get a refund for the 5th time or so, they already said to check our email for a refund receipt and said the refund was on the way last week. No refund has been given, no email was received. Their customer service **** talk over you in completely inappropriate ways calling the caller "honey" ... read more

Matt S 

on BBB

a year ago

Have cancer. Called a health insurance Company and asked about the marketplace. Was transferred to FirstEnroll.Guy told me i would get health insurance for whole fam with dental, vision, hearing. 410 a month. Called the actual insurance company because i had a question. **** to find out i shouldn't be paying ANYTHING! And when the payment came out of my acct, it didnt go to the insurance company IT went to FIRST ENROLL. went and told my bank and changed my accts. Absolutely DISGUSTING behavior, taking advantage of people whe... read more

Calvin B 

on BBB

a year ago

This company is the absolute worse when it comes to information and customer service. I was originally told I had 30 days to call and cancel my policy and when I did originally the systems so happen to be down, then when I did cancel the *** stated a whole new policy that I was never told in the beginning. She was the same *** that cancelled the policy and didnt tell me I would still be charged the monthly fee. No one there knows the policy or they pick and choose what they want to tell until its time to get your money retur... read more

Jan K 

on BBB

a year ago

This company and their employees should be in jail for white collar crime. Such a scam! They took 4k from me and thank god I actually got me insurance. I cant believe I got scammed by these ************ Look at all their answers. All the same. 

Anthony N 

on BBB

a year ago

My husband fell scam to this company thinking he was helping by finding insurance. I got an email and realized immediately it was a scam. Requested a refund and cancellation and they refused to do it. Won't allow us to remove our card, won't connect us to someone to speak with, At this point we are filing a police report and contacting a lawyer to get our money back. Absolutely ridiculous. Bunch of scam artist losers. 

Justin S 

on BBB

a year ago

If I could give a negative review I would. Absolutely a scam called twice to cancel my "coverage" and get a refund and it still hasn't happened. I will now need to contact my card carrier and dispute charges and get a new card because this is a scam. If need be I may have to take legal actions against this "company" because they are scamming people. 

Jenny C 

on BBB

a year ago

Scam artist, stole ****** from me!! All for nothing. No coverage, NOTHING. Hope they can sleep at night!!