FirstEnroll

Matthew H 

on BBB

a year ago

Scammed. Contacted health care marketplace, was somehow directed to this company. When I cancelled my plan, I first contacted **** and was directed to cancel at the marketplace (since that was who set me up). When I contacted them, it was cancelled and when I asked if I needed to do anything else - no. The next 2 months I was charged $219. I tried contacting **** and marketplace to see why I was being charged. Finally after a month of trying to figure it out, a *** from marketplace told me I was being charged by the agency t... read more

Scott F 

on BBB

a year ago

Complete SCAM!!! The *** said all of my current conditions, meds and doctors were all covered by this SO CALLED health ins when in fact non of it was covered. Huge run around trying to cancel. Ive made dozens of calls and been told they were cancelling the fake ins but they never do and keep billing me. The customer service ***s enjoy giving the customers a hard time and refuse to actually do anything they say. Stay away from this fake ins company. 

Lee B 

on BBB

a year ago

I moved to ************ and needed to cancel my legit insurance from *******. I tried to get on the marketplace for ************ and came across a number of a guy who gave me his credentials and all. I signed up for this insurance which promised it was under the ***** umbrella. But when I went to ****************** it was not accepted. I have tests lined up and now I realize this was a scam. Im thankful to *********** who caught this and I ended up here. This is crazy, and this company needs to be shut down. 

amanda o 

on BBB

a year ago

They are a total scam. They led me to believe that this was a ppo insurance and I could go to any ** of my choosing. Incorrect. There are few ** that accept this insurance. When you try to cancel, they talk to you very aggressively. I canceled within the initial 30 days which according to them you are qualified for a full refund. They debited the next month money 5 days before it was due and will not refund it. It was determined I didnt qualify. Even though I canceled 25 days from initial purchase. So I was charged for 2 mon... read more

JANET A 

on BBB

a year ago

In December 2023 my son was contacted by First Enroll indicating that they can help place him get insurance at little or no cost. We were adamant that he only needed medical coverage for his **** program and prescriptions. After providing all necessary information we were advised that the program that he qualified for would cost over $139 per month and he signed up with ******************* NEXT. He received a welcome packet and ID card. All year we had the amount taken out of my direct checking account. In October 2024 my so... read more

Bea S 

on BBB

a year ago

These people are unfortunately SCAMMERS. They will answer your questions very convincingly and send you "documents to sign" and appear very legit. Do not trust them. If you are trying to apply for ******** or ********* they will NEVER ask you for any payment information. DO NOT TRUST FIRST ENROLL BY ANY MEANS NECESSARY!!!!! 

Pat C 

on BBB

a year ago

They are scammers of the worst variety. Stay away at all costs 

Annika D 

on BBB

a year ago

Was contacted via txt for Aetna Open enrollment . Called the link number and gave up a bunch of info ( stupid me ) and was transferred to verification department . Was txted a link to sign an agreement . The original *** had led me to believe I was buying primary Health Inscurance coverage . The doc that I was prompted to sign revealed uppn closer scrutiny that what I had been sold and was about to agree too was supplemental coverage . Scam . Company is *******. Sounds great but all extortion . 

KellyPrice 

on BBB

a year ago

They are a scam taking your money telling you you have health insurance and once you figure out and call the hang up on you or tell you your calling the wrong number