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101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dispute of charges:I called the ************ to get health ins. For my daughter at the end of March 2024. Two weeks later she enrolled in health insurance through the state of ******. I gave her the phone number they provided at the time of sign up to cancel the health insurance. She called on April 18th at 4:30. The call lasted 6 min. from her phone ending in 5317. Information provided by ****** XXXX, representative from the ************. I went to check my Discover card balance at the beginning of January to find that the ... read more
Business response:
Thank you for bringing this matter to our attention. At FirstEnroll, we take all customer concerns very seriously and strive to ensure a positive experience for all members. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance *********** this time FirstEnroll is unable to locate an account under the name {Name} or the email address [Email].We value your satisfaction and encourage... read more
The agent for this company over the phone claimed to be with LA Care When paperwork were sent to me I found out the company name was not LA care and he was trying to sign me up and have me sign the documents claiming they are someone else. They had my cc and personal info claiming to be someone else
Business response:
Thank you for bringing this matter to our attention. At FirstEnroll, we take all customer concerns very seriously and strive to ensure a positive experience for all members. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance *********** this time FirstEnroll is unable to locate an account under the name {Name} or the email address [Email].We value your satisfaction and encourage... read more
Total scam I never signed up for this insurance. I didnt receive any invoices, nor did I receive health cards I dont even know what they are taking money out for. Its seems a lot folks are having the same amount taken every month that I am being billed for. This should be fraud.
Business response:
Dear ****** *****,Thank you for bringing this matter to our attention. At FirstEnroll, we take all customer concerns very seriously and strive to ensure a positive experience for all members. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ***************************** *************)Your Agent of Record: ******* ****** Product Sold: 3/11/2024 FirstEnrol... read more
It's a scam .I'm stuck with medical bills. I've spent hours on the phone with the hospital billing department and they said it's not insurance
Do not go with first in roll health . They enrolled me in a dental and vision plan I did not ask for then took out $96.98. The second time it was taken out called to talk to someone. I was transferred to a second ****** who promptly told me they would cancel my insurance with them Did not offer me a refund and hung up on me before I could ask to speed to some who had the authority to give me a refund. Do not take this insurance they are scammers.
Business response:
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We genuinely appreciate your feedback and are sorry to hear about your dissatisfaction with the ************* Plus plan you purchased through ************************. FirstEnroll has reviewed the account and as the plan was effective December 1, 2024, and you calle... read more
I fell victim to their health care scam. I thought the number I called ######### was a legitimate government-run health care clearinghouse, because the website said "OBAMACARE" but I was fooled. I told the agent that I am disabled and am on a fixed income and I thought she wanted to help me. But she said the cheapest plan available to me was for $221 a MONTH, plus a $100 ENROLLMENT FEE! I knew something was fishy, but she said I wouldn't be charged the first month, that I would only be charged on the 29th of January. Guess w... read more
Business response:
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. FirstEnroll received your call on 1/3/2025 and connected you to the agency for cancelation. We can confirm your account was canceled and a refund was issues on 1/3/2025 as requested by the agent. An email receipt was sent confirming this and we are happy to see you ... read more
I lost my job in July 2024 and wanted to keep coverage for my family when I came across this SCAM. When is too good to be true, it's because it is... I'm not sure how I fell for this, but I was desperate without a job and needed a cheaper solution. I signed up and spent four weeks talking to different people on coverage of medications that I needed which they said it was covered to get me to sign up. I tried week after week and didn't go anywhere. It's like they steal your money without any conscience. On the fourth week sin... read more
Business response:
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We understand your frustration and sincerely apologize for any inconvenience you have experienced. I can confirm your accound has been canceled and a refund was issued 12/30/2024.We value your satisfaction and encourage you to reach out to FirstEnrolls *************... read more
****! ************** I got connected to them through marketplace while looking for a lower insurance plan. I have one doctor I go to and I asked the *** to check if they were covered. *** said they were, I asked that I not be charged for a few days so I could confirm everything. Turns out, my doctor is not covered. I called back to tell them I dont want the plan since my doctor isnt covered, I was told I was incorrect and I was telling my doctor the wrong plan name. Called my doctor with the name *** suggested I use, still n... read more
The agent that helped me to enroll into this policy my (vision, dental, & pharmacy). He enrolled me into a dental policy for a person that was 19 yrs of age & younger. He knew I could not use it at the time. I enrolled into this policy in April of 2023. So I want a refund for the dental policy
FirstEnroll has a 1.5 star rating with 407 reviews.
FirstEnroll is closed now. It will open tomorrow at 9:00 a.m.