FirstEnroll

Gopal I 

on BBB

a year ago

This is complete scam. I purchased insurance for my son on Nov. 26, 2024 and after telling him about that he did not want that insurance. So, I cancelled it by filling out a form and sending it on Nov. 29, 2024. I called after 1 week and they told me that they need to make sure there are no claims before giving me a *********, I waited 1 week and called again. I was put on hold for more than an hour and after that I received the message that the business is closed for the day.Every time I call them, they put me on hold for a... read more

Kathryn C 

on BBB

a year ago

SCAM - they charged me over $500 and when I tried to cancel, they claimed they cancelled my plan and then transferred me to another department for a refund but the call never went through so I was not able to speak with anyone regarding a refund. I have done research and everything I see online is about them charging and not issuing refunds when they tell you you can cancel any time and my coverage hadn't even started yet. Their insurance cards are a joke - they say they'll mail them but only send it electronically. I report... read more

Mark P 

on BBB

a year ago

Charged my wife's credit card twice. Said they had signed her up for health insurance but the cards never came and the insurance companies said they have no record of my wife signing up with them. COMPLETE SCAMMERS PREYING ON THE ELDERLY AND UNIFORMED - WHY AREN'T THEY BEING ARRESTED? 

Matthew H 

on BBB

a year ago

Scammed. Contacted health care marketplace, was somehow directed to this company. When I cancelled my plan, I first contacted **** and was directed to cancel at the marketplace (since that was who set me up). When I contacted them, it was cancelled and when I asked if I needed to do anything else - no. The next 2 months I was charged $219. I tried contacting **** and marketplace to see why I was being charged. Finally after a month of trying to figure it out, a *** from marketplace told me I was being charged by the agency t... read more

Scott F 

on BBB

a year ago

Complete SCAM!!! The *** said all of my current conditions, meds and doctors were all covered by this SO CALLED health ins when in fact non of it was covered. Huge run around trying to cancel. Ive made dozens of calls and been told they were cancelling the fake ins but they never do and keep billing me. The customer service ***s enjoy giving the customers a hard time and refuse to actually do anything they say. Stay away from this fake ins company. 

Lee B 

on BBB

a year ago

I moved to ************ and needed to cancel my legit insurance from *******. I tried to get on the marketplace for ************ and came across a number of a guy who gave me his credentials and all. I signed up for this insurance which promised it was under the ***** umbrella. But when I went to ****************** it was not accepted. I have tests lined up and now I realize this was a scam. Im thankful to *********** who caught this and I ended up here. This is crazy, and this company needs to be shut down. 

amanda o 

on BBB

a year ago

They are a total scam. They led me to believe that this was a ppo insurance and I could go to any ** of my choosing. Incorrect. There are few ** that accept this insurance. When you try to cancel, they talk to you very aggressively. I canceled within the initial 30 days which according to them you are qualified for a full refund. They debited the next month money 5 days before it was due and will not refund it. It was determined I didnt qualify. Even though I canceled 25 days from initial purchase. So I was charged for 2 mon... read more

JANET A 

on BBB

a year ago

In December 2023 my son was contacted by First Enroll indicating that they can help place him get insurance at little or no cost. We were adamant that he only needed medical coverage for his **** program and prescriptions. After providing all necessary information we were advised that the program that he qualified for would cost over $139 per month and he signed up with ******************* NEXT. He received a welcome packet and ID card. All year we had the amount taken out of my direct checking account. In October 2024 my so... read more

Bea S 

on BBB

a year ago

These people are unfortunately SCAMMERS. They will answer your questions very convincingly and send you "documents to sign" and appear very legit. Do not trust them. If you are trying to apply for ******** or ********* they will NEVER ask you for any payment information. DO NOT TRUST FIRST ENROLL BY ANY MEANS NECESSARY!!!!!