FirstEnroll

Allison C 

on BBB

2 years ago

I understand this company says they are"a licensed, Third-Party Administrator for billing,the collection, blah, blah, blah, but it's funny when I changed insurance they were the ones that I called XXX-XXX-XXXX and sold this horrific policy. I have emailed and called numerous times the rep for ************************ LLC (XXX) XXX-XXX and have asked First Enroll about Odyssey and I get the runaround. Funny how the number First Enroll provides you with for the ***************** is the same number as their customer service num... read more

Joseph B 

on BBB

2 years ago

I tried to cancel my health insurance plan because the company didnt seem legitimate - everything from the confirmation email that was sent to me listing my policy details and benefits to the website portal used to look at my account associated with plan. Every customer representative I spoke to gave me a different name for the health insurance company in what I think was an attempt to confuse or make the process convoluted beyond reason and they didnt allow me to cancel the plan. I filed a claim with my bank the same day to... read more

Hanna U 

on BBB

2 years ago

I give this 0 stars. We signed up for this fake insurance. When we enrolled I asked specifically about our Drs in our hometown. Assured me all were covered. Later to find out noone around my town is covered. Not even pharmacies. I called with in 3 weeks to cancel the policy. They couldn't even find OUR policy. A few months have gone by and I actually forgot about it and have enrolled with insurance thru my employer. I found out 2 days ago they have charged me monthly $269. I called and again. They cannot find the policy. I c... read more

Jorgia H 

on BBB

2 years ago

I was not aware that this was a third party/scam. I would like a full refund of $427.07 ASAP. 

Revetta A 

on BBB

2 years ago

I thought i lost my health *** and found out i didn't at the time i went through first enrollment for health *** thought it was on the marketplace sent me to Moda health i had to pay 33 a month for Moda and ****** to first enrollment they kept taking out every month it's a scam it's not right people like me can't afford this don't go to first enrolment i lost my Moda due to them it went well for a few and now they wanted 800 not happening 

Lilly B 

on BBB

2 years ago

Why do you have a cancelation department if they make it near impossible to simply cancel and get a refund? I don't need a script that doesn't have anything to do with my issue. It's sad that you call yourself a business yet can't act like one. 100% a scam, and everyone involved should be fired and the company shut down. 

Tracy M 

on BBB

2 years ago

This company has taken months of premium from my account for a major medical plan they supposedly enrolled me and my family into. They told me my premium was almost $500/month. After 5 months of them taking this premium out of my bank account I found out that our policy was inactive for nonpayment. I didnt find out sooner because we didnt need to see a doctor. Upon calling the insurance carrier directly I came to find out that because I qualified for a substantial subsidy, my monthly premium was never $500 but $14.74 per mon... read more

Robert S 

on BBB

2 years ago

We were absolutely lied to by the agent. We were told we could not see our plan options without paying a $27 application fee. We asked multiple times what we would be charged at that time and were assured only $27. Well $970 was professed and we werent even buying insurance. We werent able to read the contract until we signed and payed the $27 (and one months premium that was never mentioned). Once it was signed there is nothing that they can do until we cancel it within 3 days of it becoming active which is over 3 weeks fro... read more

Dashia F 

on BBB

2 years ago

This company is predatory. They are absolutely scamming people out of money! It's sickening. They don't deserve a 1 star.What a nightmare.