FirstEnroll

Jacqui F 

on BBB

2 years ago

This is a third party administrator that charges more than what you would actually pay through the Marketplace. When I tried to cancel, they cancelled my **************** they cancelled my coverage that I was paying for separately. This is a scam and really are ripping off people who can't afford to pay for insurance, them get charged hundreds on top it! 

Steven S 

on BBB

2 years ago

I Was contacted by first enroll after applying for health insurance through healthcare.gov. The representative discussed several health plans and options. I was surprised that an affordable plan was found so quickly. I signed up and was give a monthly price. Sounds wonderful right. NOPE- downhill after my money was taken off my card. I NEVER RECEIVED ANYTHING AFTER THAT. NO INSURANCE- NO CARDS - NO NOTHING!! Also the amount quoted was not the same amount my card was charged! AVOID THIS COMPANY LIKE THE PLAGUE. IF ZERO WAS AN... read more

Kevin J 

on BBB

2 years ago

This company is impossible to get a hold of and ******* who promised he would not charge me, even after calling back to make sure we were not charged, STILL got charged and not a single company or phone number in the mix of trying to find insurance has been helpful. They are non existing. 

Michelle K 

on BBB

2 years ago

Horrible experience with them. Wish I read reviews about them before I enrolled in one of those plans. Waste of money. They are horrible at clearly stating how need to cancel a plan or what is really covered. Will not be signing up with them again. Should have been allowed to get my money back 

John B 

on BBB

2 years ago

I contacted them, stating I would like to cancel. My membership with them. Every day that I call them. They stated that they havent received my proof of insurance. I ask to speak to a manager and they will say, there isnt a manger around. I even had my current insurance company send them the proof that they asked for. Each time they say, we havent received the information. Someone will call you later today. They are a big scam, I want my ****** dollars back. DONT WASTE YOUR time with this company. RUN RUN 

Mathew P 

on BBB

2 years ago

I needed stop gap coverage for a month while in between jobs. Enrolled in coverage and was told it was administered by First Enroll. Received paperwork. Never used it. I was covered from 12/01 - 12/31 (today is 12/29). Next payment was due today. I called this morning and cancelled. While on hold, I received an email stating that my policy was cancelled and any pending payments would not be billed. Then a person gets on the phone and tells me that they already processed the payment and I would be covered until 1/31. I asked ... read more

Ralph l 

on BBB

2 years ago

I cancelled my insurance on nov16th 23 and have yet to see a refund,They are a scam a ripoff. 

Cathy T 

on BBB

2 years ago

I have realized this scam .Document signed Charged card. No health insurance. I was told to sign Document and would send me information and card. Nothing sent to me. Was told my card would be charged every month now 

Martin B 

on BBB

2 years ago

This company if you really want to call them that would take $140 EVERY SINGLE Payday Each time I called them I got their quirky yet annoying hold music. When they FINALLY ANSWERED THEIR PHONE 3 MONTHS LATER They gave me the run around swearing they had sent my cards and misplaced them. That was the most common used phrase by then as if it was a go to tactic. I have canceled my ^account^ that I never even used but was billed for.