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FirstEnroll

1.5
  • Business Services
  • Holmdel, NJ

About this business

Business Services

Location details

101 Crawfords Corner Rd, Suite 4233, Holmdel, NJ, 07733, United States

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WeekdayScheduleStatus
Mon09:00 a.m. to 5:00 p.m.
Tue09:00 a.m. to 5:00 p.m.
Wed09:00 a.m. to 5:00 p.m.
Thu09:00 a.m. to 5:00 p.m.
Fri09:00 a.m. to 4:00 p.m.
SatClosed
SunClosed
1.5360 reviews
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Stefano M's profile image
Stefano M 
2 years ago

I have been paying for insurance that doesn't exist. If my plan isn't canceled and I don't receive a full refund immediately for all the months that i have been scammed I will be forced to take further action. 

Business response:

We are sorry to hear of your experience. FirstEnroll takes your concerns very serious. FirstEnroll is a Third Party Billing Administrator that does not market or sell insurance. We did find your policy in our records your policy has been cancelled and we will have our customer service manger reach out to you regarding you refund 

Brian M's profile image
Brian M 
2 years ago

scam supposed in network hospital could not find plan in system and did not accept card. if you call the number on the card you get an automated runaround followed by a long hold before it asks for your phone number then hangs up with promise to call back when a rep is available. 2 days later and still no call back 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

colleen m's profile image
colleen m 
2 years ago

First Enroll is a scam! I was told by an agent for nest insurance that I had full coverage through Federal Life. I cannot get first enroll on the phone. I had "coverage" since March . First Enroll took my money until I called the federal government to find out that First Enroll had been charging me, but I have had no coverage since July. I didn't find this out until I required surgery, and found out that First Enroll 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Monique C's profile image
Monique C 
2 years ago

The health insurance plan you bill for is a scam!!!! 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Monaia O's profile image
Monaia O 
2 years ago

I was told that I would receive my policy information via email and that Insurance cards would follow via regular mail. I have received NOTHING!!!! and the phone number i was provided for my agent does not work. I am filing this as a fraudulent charge with my credit card company today. This is despicable and very frustrating. 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Renaldo R's profile image
Renaldo R 
2 years ago

I want my money back this is absurd i need real coverage!!! 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Jimmie A's profile image
Jimmie A 
2 years ago

Sold me fake insurance coverage and been sending emails and calling for my refund . All I get is an overseas person saying no problem please don’t worry your refund coming soon and never does 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Emily M's profile image
Emily M 
2 years ago

I am paying $140 a month on autopay when I look at my actual insurance it says I owe zero! This is a scam. I want to cancel all my payments and get a refund 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Jessica T's profile image
Jessica T 
2 years ago

I also feel I'm being scammed. I called Healthcare.gov and they told me I shouldn't being paying anything to FirstEnroll. I've been paying $200 a month since April! I'm calling the toll free # but on hold. How can I cancel this ? 

Business response:

We at FirstEnroll take your concerns very seriously. FirstEnroll is a third party administrator that provides billing administration to insurance companies. FirstEnroll does not market or sell insurance. We will have our **************** manager reach out to you regarding your concerns. 

Frequently asked questions about FirstEnroll

How is FirstEnroll rated?

FirstEnroll has a 1.5 star rating with 360 reviews. 

When is FirstEnroll open?

FirstEnroll is closed now. It will open tomorrow at 9:00 a.m.