United Property Associates

Oz O. 

on Yelp

10 months ago

Lived in Wellington condominiums for over 5 years and then became a landlord of my unit. Previous property managers were lackluster when it came to communicating , however our current one Ileana C. Has been the exception. She has been more great to work with, communicates effectively and responds back in a timely fashion. Ileana has been very helpful in ensuring our property is managed correctly and has been phenomenal in assisting with needed requirements prior to selling my property. She is definitely a star within thi... read more

Matthew L. 

on Yelp

2 years ago

I am torn....... I have had multiple issues with this company over my 4 years living at my property, so I really wanna give them a 1 star... However, my newest property manager, Ronna Ventro, has redeemed my trust (somewhat). She took the time to listen to my issue, responded when requested and even apologized about my experience!!! Let's hope we have turned a corner with regards to customer service. I don't expect to always get my way living in a community, but I do appreciate her trying her best and her empathy.... read more

Tracy B. 

on Yelp

5 years ago

We have a previously homeless client that moved into a UPA property in Va. Beach. He is a veteran and he is so proud of his new permanent housing. The apartment complex is quiet and peaceful. Amenities are great. The property manager Ebony has been very kind and professional during the leasing and moving in period. She is attentive to their needs. I will be referring more clients here in the future. Thank you UPA for providing great service. 

Becky E. 

on Yelp

5 years ago

I have been working for UPA for 4 years. I really enjoy working for a company that tries to keep the moral of their employees up. They also have made a lot technology changes in the recent year and they are making us more successful in our jobs. 

Annie C. 

on Yelp

a month ago

Horrible horrible and horrible front desk staff at thqt location. It clearly shows they don't want to be there. No greeting or smiles when you there and they CANNOT tell you what they need from you until you get there then when you ask questions, there attitude shown in their faces. 

Fux G. 

on Yelp

10 months ago

Don't believe that the folks who write the checks to the HOA are the customers. Pitiful response considering THE HOA fees are equal to 31% of the mortgage payments. 

ToShiba H. 

on Yelp

11 months ago

United Property Associates have kept most of my deposit. When we moved up here our apartment was not ready for move in. 1309 Grand Cypress Apartments. We had to wait 3 hours before we can move in. The contractors was spray painting the walls, putting in new cabinets, and putting down the carpet. We paid 1450 for the first month's rent and the deposit was 2147 dollars, they added 200 dollars after getting here saying we had to pay an admin fee. We encountered many issues since living here. The first week the doorknobs were lo... read more

Mary-Ann L. 

on Yelp

a year ago

While we are at the mercy of property management companies since we inherit them when we purchase our properties, you would think that they'd do a better job with what our HOA has contracted them to do. My issues with this company: (1) delayed responses to communications - I sent authorization forms for my tenant to receive water bills and I still get them. Several attempts made to request. (2) property manager quit without communication as to the replacement contact info. There isn't even any reach out from new manager to e... read more

Renee O. 

on Yelp

a year ago

On Sunday morning of April 7, 2024 about 5:am a drunk driver crashed his car thru the condo of my neighbor, leaving my neighbor and her son homeless. The crash was so severe my condo was damaged also. Due to us sharing a common wall our side of the wall is broken our stair case leading to our up stairs damaged as well. Our middle low bearing wall has been damaged also. Our neighbors house has been condemned by the Fire Dept and the City of Virginia Beach. If she was home that night she would not be alive today, thank God... read more