United Property Associates

William F. 

on Yelp

2 years ago

Terrible organization. Terrible customer service. Allows the bad owners/renters to violate policy and takes retribution against responsible owners for reporting violations. This development is on it's way to becoming a trailer park just so the managers don't have to address issues. Avoid any situation where you rely on them to be professional. Attached photos are examples of what they would not act on. They have no moral compass. 

Shannon P. 

on Yelp

2 years ago

Writing this in hope to help someone else not have to have same experience...poor custmer service to understand resolve issues. not proactive, had to call many times. Woman i first spoke to was very nice and doing the best she could indicting having had to deal with angry customers, which i could see why they were angry based on my experience , i recently had issues with ACH and inaccurate information being relayed, changing merchant name dba, which my bank indicated they should be letting me know if decide to change I ... read more

Bryan B. 

on Yelp

2 years ago

We have owned homes at 2 properties "managed" by UPA and each have been horrible. Today makes twice that vehicles have been towed from the premises after being explicitly told by the "property manager" themselves all towing has been suspended until "further notice." Yet, shocker, no notice was sent via email, mail, community board, phone call, anything. When explaining the urgency of the situation regarding a veteran family member in hospice and the ability to not being able to get back to NC if the situation worsens was not... read more

Ovlifer1 .. 

on Yelp

2 years ago

My mother lives in a condo that is managed by this company. They are constantly raising the HOA and pub fees, yet the level of service they provide continually declines. Any time we've called with a maintenance issue, it takes an unacceptable amount of time to even reach someone at the office. You always have to leave a message and then make additional calls to get any response. I will be attending her next association meeting to voice my grievances. This company is a terrible example of what a property association shou... read more

Lindsey B. 

on Yelp

3 years ago

I regret even giving this so called "business" 1 star. This is the second property, in a second county, we have lived where UPA is the management company. They are absolutely horrible. Everything from the rude receptionist who answers the phone, to the board, and president. I cannot stress to anyone who reads this enough: AVOID THIS COMPANY AT ALL COST! They even have their Facebook comments disabled so no one can leave a negative review. And that in and of itself is telling enough. 

Joseph L. 

on Yelp

3 years ago

I have lived in a community managed by UPA for over a year now. During this time, multiple residents and I have been fighting for UPA to create a process for homeowner communication. They have not and will not accommodate homeowners by either creating or assisting with disseminating a homeowner-created newsletter. They have attempted to use homeowner-created Facebook pages as official means of communication even after being informed that is not what they are for. They have selectively enforced by-laws after amending the by-l... read more

Kellie G. 

on Yelp

3 years ago

I wish I could give this company zero stars. I've been living in a neighborhood for two years managed by UPA and to say I'm disappointed in them as a company is an understatement. We have had three different managers in the time I've been here and none of the them seem to have read the rules set up specifically for our neighborhood. There has been selective enforcement of the rules resulting in people in our neighborhood feeling attacked and discriminated against. Several of my neighbors have expressed how they plan to move ... read more

Michael T. 

on Yelp

3 years ago

When I moved in here it was with the full knowledge of United Property Associates and Barberton Apartments that I was doing so with the assistance of Virginia Beach Community Development Corporation while I await a HUDVash voucher. VBCDC is being funded by a program through the Department Of Veterans Affairs Which means you're most assuredly guaranteed your money and have been getting it the entire time I've been here. I'm asking one time, could we please stop hanging these notes on my door every month or bare minimum knock ... read more

Tanner G. 

on Yelp

3 years ago

If there was an option to put zero stars that is what UPA deserves. They will charge you "late fees" in error and expect you to catch them on your own and manually deduct that difference from your water bill. My money is on that they hope you forget to manually do the math on your own and they pocket these "late fees" and will never mention it to you. They are unresponsive, rude, entitled, and couldn't care less about their properties or the homeowners that live there. I would advocate anyone and everyone to file complaints ... read more